Process Manager

TCS hiring for Process Manager @ Mumbai

Role: Process Manager

Location: Mumbai

Exp Range: 5 - 10 Yrs

Must Have:

• 5+ years of experience in handling teams (operations, deliveries, skills development, process improvements, recruitment, training, mentoring, contracts, budget estimations)
• Excellent written and verbal communication skills; problem solving, decision making, analytics and articulation; presentation skills; attention to details
• Adept in communicating and collaborating with both senior and junior resources
• Good at motivating team members
• Customer focused and result-driven
• Advanced MS Office Skills (Excel, Word, and PowerPoint)
• Experience working under pressure and tight deadlines
• Ability to quickly devise, test and implement new tools, technologies and processes

Roles & Responsibility:

• Planning delivery and strategizing to meet delivery quality standards and timelines
• Manage and supervise daily production
• Requirement gathering and effectively cascading daily work to the internal team
• Data Management: Developing and maintaining dashboards and trackers to ensure availability of accurate and complete operational and governance data.
• Management reporting: Daily/weekly/monthly/quarterly/yearly reporting of data on all pertinent parameters.
• Presenting ideas/data/reports/issues on various platforms (calls, discussions, meetings, trainings, Learning and Sharing sessions, monthly status update calls, quarterly review meets, etc.)
• Data driven decision-making at technical and operational levels for a smooth functioning of the team
• Collaborate effectively with all stakeholders/functions