Process Mining Specialist

You will uncover where time and money are lost across telecom and fintech operations — providing the evidence base that drives automation investment decisions and process redesign initiatives.

ROLE MISSION

Identify automation and optimisation opportunities through process analysis.

KEY RESPONSIBILITIES

• Analyse process data from telecom systems (CRM, billing, provisioning, trouble ticketing) and fintech platforms (loan origination, payment processing, KYC workflows) to discover actual process flows
• Identify bottlenecks, process deviations, and inefficiencies in customer onboarding, service activation, transaction reconciliation, and back-office operations
• Support automation design by providing data-backed evidence of which processes will deliver the highest ROI when automated
• Create process visualisations and insights dashboards for operational and senior leadership audiences
• Collaborate with RPA developers and business analysts to translate findings into actionable automation and improvement initiatives

MUST-HAVE SKILLS

• Process analysis (event log analysis, process discovery, conformance checking)
• Data interpretation and root cause analysis
• SQL for data extraction from enterprise systems

NICE-TO-HAVE

• Hands-on experience with process mining tools (Celonis, UiPath Process Mining, Microsoft Process Advisor)
• Experience analysing telecom BSS/OSS or banking system processes
• BPMN process modelling knowledge
• Lean Six Sigma background