SUMMARY: The Procurement Specialist provides direct support to Boiler Service Technicians, Resource Coordinators, Icon Boiler Service Sales Department, Sales Application Specialist and other personnel within Icon Boiler, Icon Mechanical and Brady as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responds to all telephone and email inquiries promptly
• Provides excellent customer service to boiler service technicians, customers, and all Icon and Brady associates
• Receives material requests and processes orders for boiler technicians, inside sales and other internal/external customers
• Maintains status of open orders – requests and manages ETAs, communicates tracking and delivery information as necessary, follows up on backordered items, confirms with customer/technicians that parts ordered were received and closes order when completed
• Manages warranty related issues associated with parts and equipment (with direction from the Sales Application Specialist) for the Icon Boiler service and sales teams
• Cross-trains for all duties in procurement and serves as backup for the Sales Application Specialist.
• Assists with the creation and implementation of short term and long term plans associated with parts sales whether internal or external, through customers and contractors
• Manages and maintains boiler parts inventory and availability: i.e: warehouses and truck stock, as well as boiler parts specific to our vendor partnerships housed and managed by Brady Parts
• Becomes product knowledge expert for boiler parts and researches parts with preferred suppliers
• Stays abreast of all strategic partner products, parts, equipment and associated updates relevant to these components (new to market/obsolete/limited stock etc.)
• Responsible for proper specification and sizing of pumps utilizing pump curves, pump sizing software and relevant data for hydronic/feed water applications in support of our customers, internal Sales Engineers and Sales Applications Specialist
• Maintains contract database with relation to PM/Annual inspection parts and material, and preferred supplier database
• Processes vendor invoices and post Purchase Orders in a timely manner to ensure all parts and freight costs are added to the job.
• Creates and maintains a database for all contract customers with the necessary PM/Annual Inspection parts needed for each piece of equipment under contract
• Complies with all procurement policies and procedures
• Creates purchase orders for truck stock and tools
• Takes job-related parts requests from technicians and expedites delivery and adds parts to tasks
• Develops and delivers accurate Inside Sales quotes for Icon Boiler in a timely manner, ensuring prompt and clear communication with customers

• Processes orders, stock transfers, and sets up parts orders according to IFS procedures manual
• Maintains superior customer satisfaction by investigating concerns, implementing corrective action and communicating with customer and Icon (and/or Brady) associates as needed.
• Responsible for Reporting as required by the Service Operations Manager.
• Promotes rewarding workplace by treating co-workers with respect and consideration.
• Flexibility to work overtime/weekends, as required.

TEAMWORK:

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis

CUSTOMER SERVICE:

• Provide responsive, professional and diplomatic customer service
• Answer customer calls and correspondence quickly and pleasantly
• Communicate with customers in a friendly, professional, and patient manner
• Perform all duties with the goal of building and maintaining long-term customer relationships
• Immediately address any customer’s concern and requests the involvement of other Company personnel as required

SAFETY:

• Follow all company safety programs and report any non-compliance to your Manager
• Notify Manager or Director of Safety of any unsafe conditions

SUPERVISORY RESPONSIBILITIES: None.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Minimum High school diploma or general education degree (GED); plus 1 to 3 years related experience and/or training; or equivalent combination of education and experience. 2 year Associates Business Degree preferred.

COMPUTER SKILLS: MS Office Suite, general familiarity with computer systems, and ability to learn software applications as required.

CERTIFICATES, LICENSES, REGISTRATIONS: None.

LANGUAGE SKILLS: Ability to read and write. Required to effectively communicate with co-workers and customers. Ability to understand and translate correspondence from dictation.

MATHEMATICAL SKILLS: Must possess basic math skills. Ability to perform basic math operations using units of American money, weight measurement, volume and distance.

REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others. The associate frequently is required to sit and reach with hands and arms. The associate is occasionally required to stand; walk; and stoop or kneel. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment. The noise level in the work environment is usually moderate.

EEO STATEMENT:

Brady strives to provide an environment free of discrimination as part of our mission to care for each other, our customers, and our community. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

OTHER REQUIREMENTS:

• Ability to pass drug screening
• Ability to prove US employment eligibility

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Minimum High school diploma or general education degree (GED); plus 1 to 3 years related experience and/or training; or equivalent combination of education and experience. 2 year Associates Business Degree preferred.

COMPUTER SKILLS: MS Office Suite, general familiarity with computer systems, and ability to learn software applications as required.

CERTIFICATES, LICENSES, REGISTRATIONS: None.

LANGUAGE SKILLS: Ability to read and write. Required to effectively communicate with co-workers and customers. Ability to understand and translate correspondence from dictation.

MATHEMATICAL SKILLS: Must possess basic math skills. Ability to perform basic math operations using units of American money, weight measurement, volume and distance.

REASONING ABILITY: Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others. The associate frequently is required to sit and reach with hands and arms. The associate is occasionally required to stand; walk; and stoop or kneel. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment. The noise level in the work environment is usually moderate.

EEO STATEMENT:

Brady strives to provide an environment free of discrimination as part of our mission to care for each other, our customers, and our community. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

OTHER REQUIREMENTS:

• Ability to pass drug screening
• Ability to prove US employment eligibility