PRODUCE MANAGER

• For more information, please contact us, and we will be happy to answer any questions about this benefit.

General Purpose: To provide customer service in a friendly and professional manner by maintaining a high level of customer satisfaction in handling all inquiries, orders, special orders, and returns. To assist in creating an abundant, well-stocked produce department that is clean, organized, and appealing. To provide Jimbo’s customers with quality food prepared in a clean environment by ensuring that all products used meet the standards and guidelines of the store.

Essential Duties:

• Proactively assist customers within the guidelines outlined in our Customer Service Standards.
• Assist customers with special requests or needs, including customer returns and special orders.
• Maintain Produce Department inventory and appearance through proper receiving, rotation, culling, storage, cleaning, organization, stocking, sampling, and creative merchandising.
• Reduce loss by properly recording all merchandise returns, damaged products, spoilage, and breakage.
• Build functional, attractive, and well-merchandised displays.
• Maintain accurate and appropriate signage.
• Gain knowledge of products, promotions, and issues relevant to the Natural Foods Industry, and utilize this knowledge to assist our customers, without violating FDA guidelines restricting prescribing and/or diagnosing.
• Follow the produce cut program recipes to produce consistent, high quality food items.
• Responsible for the presentation and set-up of produce cut program display: Clean, and full of fresh product.
• Communicate with the Produce Manager or Shift Leader on food products, and packaging to be ordered before items run out.
• Clean, wash, sanitize, and put away produce equipment, food storage, and utensils in an organized fashion.
• Maintain quality food handling standards by practicing proper food preparation, including proper handling of food to avoid cross contamination, proper rotation, and ensuring all food items stored in walk-in are properly covered, labeled, and dated.
• • Maintain a clean and safe work area in accordance with Health Department regulations, which includes cleaning the prep room area, and hand sinks

Other Responsibilities:

• Promptly respond to “bagging assistance pages”.
• Use knives, baler, and all other equipment properly.
• Know store layout/product location to refer the customer to the appropriate aisle when asked.
• Attend scheduled Produce Department meetings and all store meetings.
• Assist other team members in achieving the goals of the department and the store.
• Adhere to all Produce Department and store policies as outlined by the Produce Manager, Staff Member Handbook and Injury and Illness Prevention Plan.

Work Environment:

• Ability to work under a variety of conditions and temperatures, wet and dry, for extended periods of time.
• Ability to work safely with knives and equipment in the produce department.

Qualifications:

• Ability to understand and follow Department of Health regulations and needs to complete Food Handler’s Certificate within 10 days of employment.
• Demonstrated ability in managing Produce Department operations (margins, ordering, inventory control, merchandising, personnel management).
• Must have intermediate math skills, and be computer literate with experience in Windows, Outlook Express, Word and Excel.
• Strong skills in communication, listening, organization, time management and the ability to provide and coach legendary customer service.
• Leadership and team-building skills with the ability to coach, motivate, supervise, delegate, and constructively address performance issues.
• Willing to work early mornings, evenings and weekends as needed.
• Ability to travel and/or transfer to other store locations.

Physical Demands:

• Ability to lift and carry up to 50 lbs throughout any assigned shift unassisted.
• Ability to push/pull a loaded Produce cart throughout any assigned shift unassisted.
• Ability to stand and walk for extended periods of time.
• Ability to climb and balance on a step stool/ladder.
• Ability to stoop, kneel and crouch.
• Ability to sustain repetitive arm and hand motion.
• Ability to reach above shoulders and horizontally to stock and retrieve inventory.