Maryland Auto Insurance is a Property & Casualty Insurance carrier and independent agency of the State of Maryland. We’re located in the Locust Point neighborhood of Baltimore, featuring a variety of restaurant and shopping options in walking distance from the office. The incumbent will be required to come into the office a minimum of two days per month. We offer an excellent benefit package including comprehensive health and dental coverage, pension plan, 401(k) plan. Generous leave package, tuition reimbursement and free onsite parking available.

Position Summary

Maryland Auto Insurance is seeking a results-driven Producer Services Representative committed to driving premium growth, expanding producer engagement, and strengthening Maryland Auto’s visibility across the state.

The primary focus is to increase written premium by expanding the active producer network, improving submission quality, and ensuring producers fully understand how Maryland Auto supports their ability to write more business. The Field Representative will spend 60% - 80% of their time on the road meeting with these partners.

Key Responsibilities

Premium Growth & Producer Expansion

• Recruit new producers and agencies to expand Maryland Auto’s distribution footprint across Maryland.
• Increase written premium by promoting Maryland Auto’s value proposition, eligibility options, and coverage advantages.
• Re-engage underperforming or inactive producers to restore production levels and identify new business opportunities.
• Conduct regular in-person producer visits to strengthen relationships and introduce tools.
• Represent Maryland Auto at industry events, producer meetings, mobile field engagements, and community outreach efforts.

Producer Training & Premium Conversion Support

• Deliver impactful training that improves producer productivity and submission success.
• Coach producers on how to position Maryland Auto effectively to win more business.
• Provide timely support to resolve underwriting questions.

Field Underwriting & Compliance

• Conduct in-person underwriting assessments to verify eligibility and compliance.
• Perform site visits, documentation audits, and interviews to confirm risk accuracy.
• Identify inconsistencies or risk indicators and escalate concerns appropriately.

Collaboration & Reporting

• Partner with underwriting, fraud, and claims teams to support consistent decision-making and obtain relevant producer feedback
• Assist underwriting with continued development of sales and performance reporting
• Document outreach activities, training sessions, producer interactions, and underwriting reviews

Required Qualifications

• 1-3 years of auto insurance underwriting experience, preferably with field responsibilities.
• Knowledge of Maryland personal auto regulations and Maryland Auto’s role as a residual market mechanism.
• Ability to influence stakeholders and support premium-growth efforts.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office

Preferred Qualifications

• Experience with Maryland Auto or assigned-risk plans.
• Background in field underwriting, producer-facing roles, or fraud detection.
• Insurance certifications such as AU, AINS, or CPCU.
• Spanish/English bilingual ability a plus.