Product Access Specialist

Description:

Unlock Your Potential: Join our amazing Pharmacy Team and Make an Impact in Healthcare!

EARN $2,000 REFERRAL BONUS + Competitive Salary | Medplus Solutions | San Juan Metro Area | Part-Time

At Medplus Solutions, we are seeking a Product Access Specialist to provide direct support to our Commercial Excellence Team.

Why this role is different:

Most specialty pharmacy jobs put you behind a desk filling prior authorizations all day. This role puts you in the field — building relationships with physician offices, educating healthcare providers, and making a real impact on patient access to life-changing rare disease therapy.

You're not just processing paperwork. You're removing barriers that stand between patients and their treatment.

What You’ll Do:

As our Product Access Specialist, you'll be the bridge between patients, physicians, and payers — ensuring patients get their therapy fast, with zero hassle.

Your Day-to-Day:

• Field Visits to Physician Offices — Be the face of Medplus. Educate HCPs on access pathways, reimbursement processes, and documentation requirements to reduce admin burden.
• Patient Navigation & Advocacy — Guide patients through insurance coverage, prior authorizations, copay assistance programs, and financial aid. You're their champion.
• Prior Authorization Management — Own cases end-to-end from enrollment to dispensation. Coordinate with payers, gather documentation, and resolve barriers in real-time.
• Bridge & Patient Assistance Programs — Manage transitions from temporary access (Quick Start/Bridge) to long-term commercial or Medicaid coverage.
• Collaborate Across Teams — Work closely with our pharmacy operations, sales, and clinical teams to optimize patient flow and access speed.
• Track & Report KPIs — Monitor conversion rates, time-to-therapy, and access barriers. Identify trends and recommend process improvements.

Requirements:

WHO YOU ARE

You're a problem-solver who thrives in fast-paced environments. You're comfortable talking to physicians, insurance reps, and patients — switching between clinical, administrative, and empathetic modes seamlessly.

Must-Haves:

• 2-3 years of experience in customer service, sales, case management, or healthcare coordination
• Bachelor's degree in health or pharmacy Technician certification (either works!)
• Bilingual English + Spanish (intermediate level minimum)
• Comfortable with field visits to medical offices (not 100% remote)
• Strong Microsoft Office skills (Excel, Outlook, Teams)
• Valid driver's license and reliable transportation

Nice-to-Haves:

• Experience in specialty pharmacy, patient access, hub services, or prior authorizations
• Familiarity with limited distribution drugs (LDDs) or rare disease therapies
• Knowledge of Puerto Rico health plans

Interested?

Don't wait! Send us your resume and join the automation revolution at Medplus Solutions.

We look forward to hearing from you!

EEOC