Product Delivery Office Lead - TPM

Job Description:

Eccalon is seeking a detail-oriented and experienced TPM, PM, or Product Owner with 5 years of management experience to lead our newly formed Product Delivery Office. This group is comprised of Product Owners, PMs, TPMs, and agile practitioners including scrum masters. This individual will drive consistent delivery excellence across product teams by establishing governance frameworks, optimizing delivery processes, and ensuring alignment between product strategy and execution capabilities. Additionally, serve as Technical Program Manager for complex, cross-functional initiatives that require deep technical coordination and stakeholder management.

Key Responsibilities:

• Delivery Framework & Standards
  • Define and maintain product delivery methodologies, standards, and best practices across all product teams
  • Establish delivery metrics, KPIs, and reporting mechanisms to track product health and delivery performance
  • Create and evolve delivery governance processes including stage gates, risk assessments, and quality checkpoints

• Cross-Team Coordination & Dependency Management
  • Orchestrate delivery planning across multiple product teams and coordinate complex interdependencies
  • Facilitate resolution of blockers, conflicts, and resource constraints that impact delivery timelines
  • Lead delivery planning sessions and maintain visibility into portfolio-level delivery status

• Process Optimization & Tooling
  • Continuously assess and improve delivery processes, identifying automation opportunities and efficiency gains
  • Evaluate, implement, and manage delivery tooling and platforms that support product development lifecycle
  • Champion adoption of delivery best practices and ensure consistent tool usage across teams

• Risk Management & Escalation
  • Proactively identify delivery risks and develop mitigation strategies in partnership with product and engineering leadership
  • Manage escalation processes for delivery issues and ensure appropriate stakeholder communication
  • Conduct delivery retrospectives and implement systemic improvements based on lessons learned

• Stakeholder Management & Communication
  • Provide regular delivery status updates to executive leadership and key stakeholders
  • Facilitate communication between product, engineering, design, and business stakeholders
  • Ensure delivery commitments are realistic, well-communicated, and aligned with business priorities

• Technical Program Management
  • Lead end-to-end execution of complex technical programs spanning multiple engineering teams, systems, and platforms
  • Define program scope, objectives, and success criteria in collaboration with technical leads and product managers
  • Develop detailed program plans including technical milestones, resource requirements, and integration points
  • Coordinate technical design reviews, architecture decisions, and system integration activities
  • Manage technical dependencies and ensure alignment between engineering teams on shared components and APIs
  • Drive technical risk assessment and mitigation planning for large-scale initiatives
  • Facilitate technical decision-making processes and ensure documentation of key architectural choices

Key Performance Indicators:

• Improvement in on-time delivery rates and predictability of product releases
• Reduction in delivery cycle times and time-to-market for new features
• Increased delivery team satisfaction and adoption of standardized processes
• Enhanced visibility and transparency of delivery status across the organization
• Successful delivery of complex technical programs within scope, timeline, and quality targets
• Reduction in technical debt and improved system reliability through effective program coordination

Desired Education & Experience:

• Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or related technical field
• Equivalent combination of education and progressive work experience may be considered in lieu of degree
• Agile/Scrum certifications (Certified Scrum Master, SAFe Agilist, or equivalent)

Preferred Qualifications:

• Master's degree in Engineering Management, Business Administration (MBA), or related field
• Project/Program Management certifications (PMP, PgMP, SAFe Program Consultant, or similar)
• Agile/Scrum certifications (Certified Scrum Master, SAFe Agilist, or equivalent)
• Technical certifications relevant to cloud platforms or modern software development practices