Product Designer (Exports Squad)

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We're proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world. To learn more about us click here.

Job Title: Product Designer (UX/UI), Exports Squad

Reports to: Design Manager / Staff Product Designer

Location: Bangalore (Onsite)

Work Allocation: Monday-Friday (UK Shift)

Key Relationships: Product Team and Engineering Team

Job Purpose: Easyship is a shipping technology platform that connects sellers and marketplaces to couriers. In addition to our main Easyship app, we also operate an "Exports" programme, where we help large marketplaces facilitate international delivery for their sellers. This involves processing packages via our international warehouses, where we receive packages from local sellers, process them, and ship them out internationally to the end customers.

This Product Designer role will be working primarily in our Exports programme squad. You will be designing and evolving the internal application that powers our international warehouses and manages the entire flow of packages across the warehouse floor. Your main goal will be to deliver exceptional user experiences that power our warehouse associates' workflow - translating often complex operational needs into intuitive designs that drive faster processing of packages.

Job Responsibilities:

• Gain a deep understanding of our warehouse operations, their needs, and designing solutions to improve efficiency and increase profitability
• Conduct qualitative and quantitative research to identify user pain points and needs
• Create customer journey maps, user flows, wireframes and interactive prototypes
• Conduct usability testing to validate the effectiveness of the design
• Create designs that meet user, business and technical requirements
• Collaborate and consult with engineering team and stakeholders to ensure that design solutions are feasible and scalable
• Contribute to shaping the product roadmap for the warehouse app
• Supporting other squads with ad hoc projects, if capacity allows

Required Skills & Personal Qualities:

• 3+ years of experience in UX/UI or Product Design
• Solid understanding of the design thinking process & methodology
• Familiar with the use of a design system and design tools, such as Figma
• An interest in warehouse operations and shipping logistics
• Some experience of, or interest in, service design; designing not just UI solutions, but also designing processes to ensure the seamless flow of packages across the physical warehouse floor
• Ability to gather and integrate user feedback into designs through moderated and unmoderated testing
• Problem-solving and analytical: Your design approach is driven by data
• Ability to communicate design decisions effectively in English and demonstrate good UX writing
• Strong communication / interpersonal skills to be able to work effectively with your squad, other stakeholders and interact with users
• A good understanding of the e-commerce, logistics and technology industry is an advantage

What you'll get:

• Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
• Generous Vacation Policy: We think time off is essential… and we encourage it!
• Complimentary Meal Benefits: Fuel your day with a daily meal allowance delivered as Zomato digital coupons—fresh, tasty options right at the office. Bon appétit!
• Duvet Day: Perfect for those cold winter days, when you don't want to escape the warmth of your bed!
• Mental Health Day: You deserve a day off! A chance to recharge and enjoy 'Me Time'
• 4 weeks of 'Work from Anywhere': Whether you're working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture!
• Professional Development: We're here to help you hit your career goals to help get you where you want to be.

Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, Bangalore and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!

Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.