Key Responsibilities:
- Create and update product documentation such as help center articles, user guides, FAQs, and release notes.
- Support product launch content, including feature announcements, new capability overviews, and user-facing update summaries.
- Collaborate with product managers, designers, engineers, and marketing teams to gather inputs and translate them into clear, concise, user-friendly content.
- Review, reorganize, and maintain existing help content to improve structure, accuracy, and discoverability.
- Ensure consistency in style, terminology, and tone across all product and launch documentation.
- Participate in release cycles to ensure launch content is prepared and aligned with product timelines.
- Identify documentation gaps and apply technical/UX writing best practices to improve clarity, boost self-service, and reduce support load.
- Conduct competitive research and keep track of competitor messaging, positioning, and product release communication.
Must-Have Skills & Attributes:
- Strong written communication skills with the ability to simplify complex technical concepts.
- A structured thinker with a creative mindset and excellent attention to detail.
- Interest in product documentation, UX, user centric design, or SaaS workflows.
- A proactive, collaborative attitude with the ability to manage multiple content needs under guidance.
- Self-starter with a growth mindset and a willingness to learn fast.
Preferred Experience:
- Internship or project experience in technical writing, UX writing, product documentation, or B2B product/content marketing.
- Exposure to the SaaS industry through internships in marketing, customer success, or product teams. Familiarity with information architecture, content management systems, or version control.
- Experience working with or documenting APIs, dashboards, or end-to-end user workflows is a strong plus.
Job Type: Internship
Contract length: 6 months
Pay: ₹5,000.00 - ₹8,000.00 per month
Work Location: In person