Product Operations & QA Lead

Overview
Chapters is building a modern publishing platform that helps creators and authors develop and distribute high-quality work with consistency and integrity. We use AI to accelerate parts of the workflow, but the product is built around human voice, editorial judgment, and clear approvals.

The Role

We’re hiring a Product Operations & QA Lead to help us execute quickly and reliably as we roll out key product experiences. This role is responsible for turning priorities into shippable work—tight requirements, coordinated releases, and high-quality outcomes.

You’ll work closely with a small founding team across:

• Engineering / DevOps
• Product design
• Editorial

What You’ll Own

Product Operations

• Convert product priorities into clear requirements, acceptance criteria, and release checklists
• Keep the backlog organized and support weekly planning and execution
• Coordinate delivery across product, engineering, and editorial
• Create simple internal workflows for onboarding and content operations

QA & Release Management

• Build and run test plans for core user flows
• Own regression testing and bug triage to keep releases stable
• Define “definition of done” standards and quality gates

User Feedback Loops

• Support early user onboarding and ensure feedback is captured and turned into actionable improvements
• Help maintain product quality and consistency as the platform evolves

Responsibilities (ongoing)

• Write lightweight specs for new workflows and improvements
• Maintain clear documentation that supports fast execution
• Help establish basic product metrics and reporting
• Strengthen processes as we move beyond MVP and scale the platform

Required Skills & Experience

• 3–6+ years in Product Operations, Business Analysis, QA, or Delivery Management in a SaaS/product environment
• Strong written communication: can produce crisp specs and acceptance criteria
• Hands-on QA ability: can write test cases, run regression, and validate web/SEO basics
• Familiarity with modern web products:
• CMS/workflow tools, publishing platforms, or community products is a plus
• Comfort working in a fast-moving environment with ambiguity and small-team constraintsStrong judgment around quality and trust (you can spot “sloppy” quickly)

Nice-to-Haves

• Experience supporting creator/publishing tools (Medium/Substack, CMS, editorial workflows)
• Experience with analytics tools (GA4/Plausible, Mixpanel, Amplitude)Working knowledge of prompt-based workflows / AI-assisted content tooling (as a user/operator—not necessarily a builder)
• Experience with startup shipping cadence (weekly releases)

Traits We Value

• Relentlessly organized: you create clarity when things are messy
• Quality-first: you protect user trust and product credibility
• Practical: you default to “what ships this week”
• Low-ego collaborator: you unblock others and keep momentum

Job Type: Full-time

Pay: $64,502.85 - $77,680.85 per year

Work Location: Remote