Product Owner

Product Owner Responsibilities (40%)

• Own and prioritize the product backlog for assigned products and solutions, ensuring alignment with business strategy and stakeholder needs.
• Translate business requirements from stakeholders across all departments into clear, actionable user stories and acceptance criteria.
• Define and communicate product vision and roadmap for enterprise and product-level initiatives, balancing cross-functional dependencies.
• Partner with Shared Services and business unit stakeholders to evaluate the impact of regulatory, risk, and operational requirements on product decisions.
• Make timely backlog and prioritization decisions.
• Serve as the primary liaison for product-related support, investigating issues, coordinating resolution efforts, and communicating outcomes to stakeholders.
• Support user acceptance testing (UAT) and validate that delivered work meets the defined acceptance criteria and business intent.
• Track and report on product performance and delivery progress to the Director of Product Delivery and other stakeholders.

Scrum Master Responsibilities (30%)

• Facilitate Agile ceremonies, including sprint planning, stand-ups, sprint reviews, and retrospectives, for one or more delivery teams (PODs).
• Identify, escalate, and help remove impediments that affect team velocity or delivery outcomes.
• Coach team members and stakeholders on Agile and Scrum principles, fostering a culture of continuous improvement.
• Maintain visibility into sprint and release progress using Agile tooling and support consistent Agile metrics and reporting practices.
• Protect the team from scope creep and competing priorities during active sprints, working with the Product Owner function to manage intake.
• Foster collaboration between business, product, and technology teams to support a healthy, sustainable delivery cadence.
• Contribute to the continuous improvement of Product Delivery's Agile practices, templates, and playbooks.

Project & Delivery Management Responsibilities (30%)

• Build and manage release plans and delivery timelines.
• Maintain accurate project plans and status reporting.
• Track progress against milestones and delivery commitments.
• Manage stakeholder feedback throughout the delivery lifecycle.
• Successfully deliver strategic initiatives on schedule and within approved scope.

Required

• Bachelor's degree in Business, Information Technology, or a related field, or equivalent professional experience.
• 3-5+ years of experience as a Product Owner, Business Analyst, or Scrum Master, including experience supporting enterprise-scale or cross-functional products.
• Demonstrated experience managing product backlogs and facilitating Agile ceremonies (Scrum or Kanban).
• Strong understanding of Agile frameworks and delivery practices, with the ability to flex between Product Owner and Scrum Master duties as needed.
• Excellent written and verbal communication skills, with the ability to translate between technical and business audiences.
• Experience working with cross-functional stakeholders in a matrixed organization.

Preferred

• Experience in banking, financial services, or another regulated industry.
• Familiarity with core banking platforms and payment products.
• Certified Scrum Product Owner (CSPO), Professional Scrum Master (PSM), or equivalent Agile certification.
• Familiarity with Agile tooling (e.g., Jira, Azure DevOps, Monday.com) and Microsoft 365 collaboration tools (Teams, SharePoint).