Product Solution Engineer

I. Main Responsibilities:

1. Responsible for online and offline product training and client technical communication in this region; Ensure the accuracy and timeliness of pre-sales issue responses; Record overseas new requirements and forward them to international technical support engineers (domestic) in each region for communication assistance;

2. Responsible for training and technical support duties in overseas regions; Including training on new products launched, product promotion and introduction; Solving product technical problems in the post-sale process for overseas issues and providing solutions; Verifying overseas product manuals; Tracking the implementation of new policies in overseas regions and making judgments and interpretations on new standards, and presenting requirements to international technical support engineers (domestic) in each region to adjust product parameters and add related functions to adapt to local policies.

II. Main Responsibilities Explanation:

1. Online and offline product training and technical communication

Based on the themes proposed by sales/marketing, confirm the training content and time; Verify and modify/PPT according to the theme; Confirm the validity and correctness of PPT content with international technical support engineers (domestic) in each region; Complete the training or communication, and ensure the correctness of responses during Q&A.

2. Client/sales pre-sales issue responses

Timely, effective and accurate responses to client product inquiries; Timely, effective and accurate responses to sales product inquiries; Summarize common/repetitive pre-sales issues and standard responses to international technical support engineers (domestic) in each region.

3. Organize solutions for difficult post-sale problems

Understand the difficult post-sale problems reported by overseas colleagues to the R&D/quality center; Sort out the solutions for difficult post-sale problems given by R&D/quality center; Feedback the solution to overseas colleagues.

4. Confirmation, follow-up and feedback of new requirements

Record and summarize new requirements/product requirements in each region; Timely feedback to corresponding international technical support engineers (domestic), and follow up on the completion status and time of the requirements; Coordinate with headquarters and overseas clients for communication.

5. Output of product application technical materials/solutions

Output of product application technical materials/solutions