Product Support and Maintenance-System Analyst

Systems Analyst – Change Financial

Role:

Provide product support and maintenance (S&M) services to assigned clients, including troubleshooting, 24/7 support, resolving client queries, and investigate the reported problems.

This position operates in a multi-tasking environment with high expectations to meet deadlines of deliverables with exceeding quality and support appropriate systems for the payments product in real- time production environments.

Key Requirements for this role:

Must have knowledge and/or experience in:

• Java
• SQL, PL/SQL scripts • Rest API

Good to have knowledge and/or experience in:

• Unix scripts
• Python
• Database Knowledge
• Atlassian products (Confluence/Jira/OpsGenie etc.,)

Soft Skills:

• Amicable personality with a constructive attitude and willingness to collaborate, learn, and teach others
• Ability to manage and resolve incidents from live production environments
• Ability to investigate the reported software problems and in documenting the same for developmentteams reference and usage
• Ability to prioritise the workload with minimal guidance in an unpredictable and challengingenvironmen

Job Type: Contract

Work Location: Remote