Product Support Internship

What we do?

At Facilio, we're pioneers in the B2B proptech space, dedicated to modernizing property operations with our cutting-edge SaaS platform. With our Series B funding of $35 million from top investors like Accel, Dragoneer, and Tiger, we're well on our way to bringing the SaaS revolution to the global enterprise real estate industry.

As a company, we are a passionate crew of SaaS enthusiasts. We don't blend in, we break barriers, stay true, and triumph together! As a team, we embody a high-agency mindset, always driven to smash stretch goals and bring our vision to life. We have a globally distributed workforce and have our offices across New York City, Dubai, Chennai, Singapore, and Sydney.

What you’ll do on a daily basis?

• Take responsibility for resolving reported customer issues, ensuring they are effectively addressed.
• Analyze and troubleshoot problems, identifying solutions to resolve customer concerns.
• Work closely with internal teams and developers to advocate for customers and develop effective solutions.
• Create and update documentation, including FAQs and knowledge base articles.
• Continuously maintain and enhance standard operating procedures.

What makes you a great fit?

• Engineering/MBA Graduates: Ready to commit to a 6-month full-time internship at our Chennai office.
• Strong Communicators: Exceptional verbal and written communication skills, adept at translating technical jargon into clear, understandable language for various audiences.
• Analytical Thinkers: Strong logical and analytical capabilities.
• Problem Solvers: Passionate about understanding and addressing customer issues, with solid skills in customer handling and stakeholder management (both internal and external).
• Detail-Oriented Individuals: A keen eye for detail and precision.

Why Join Our Internship Program?

• Earn While You Learn: Enjoy a paid internship experience.
• Pathway to a Full-Time Role: Outstanding performance during your internship could lead to a permanent position with us.
• Build Your Future: Advance your career with hands-on experience in an enterprise SaaS environment, serving a diverse, global clientele.