Product Support Representative

About Harvest Right

Harvest Right is a Utah-based company dedicated to helping people preserve food and reduce waste with innovative freeze-drying technology. As the leading manufacturer of at-home freeze dryers, we make it possible for families, small businesses, and outdoor enthusiasts to extend the life of food while maintaining its nutrition and flavor. Our team is passionate about quality, innovation, and customer satisfaction, and we take pride in making a meaningful impact on how people store and enjoy food.

Overview

We are looking for motivated, customer-focused individuals to join our Customer Support team. This role combines customer service and technical problem-solving to help customers navigate product questions and resolve common technical concerns.

This is an entry-level, customer-facing support role—not an IT or network administration position. Success in this role comes from strong communication skills, patience, and the ability to learn technical product information while delivering excellent customer service.

As a Technical Customer Support Representative, you will assist customers through inbound and outbound phone calls, tickets and chats, troubleshoot product-related concerns, and work closely with internal teams when advanced technical issues require escalation.

This position offers growth potential, a competitive base rate, and generous performance bonuses.

Duties

• Provide exceptional customer support through inbound and outbound phone calls, tickets and chats.
• Assist customers with product questions and troubleshooting concerns.
• Resolve common technical and customer service issues using company systems, training, and available resources.
• Follow up with customers as needed to ensure timely resolution of open concerns.
• Escalate advanced or unresolved technical issues to the appropriate support level.
• Document customer interactions and resolutions accurately within the ticketing system.
• Manage a high volume of customer interactions professionally and efficiently.
• Navigate multiple computer systems and applications throughout the workday.
• Meet established customer satisfaction, productivity, and performance goals.
• Participate in ongoing product and systems training.
• Support team projects and additional duties as assigned.

Qualifications

• Customer service, call center, or customer-facing experience preferred.
• High school diploma or equivalent required.
• Comfortable using computers and learning new systems and software.
• Typing speed of 45 WPM or higher.
• Strong verbal and written communication skills.
• Patient, professional, and solution-oriented when assisting customers.
• Strong problem-solving and multitasking abilities.
• Ability to remain calm and exercise sound judgment in fast-paced or challenging situations.
• Technical experience is helpful but not required—we provide product and systems training.

*This role focuses on customer support and product troubleshooting rather than IT infrastructure, networking, or hardware repair.

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Ability to Commute:

• Salt Lake City, UT 84116 (Required)

Work Location: In person