Product Support Specialist

Product Support Specialist – Industrial Shredding Equipment at Granutech-Saturn Systems

Granutech-Saturn Systems, a world-leading innovator and manufacturer of heavy-duty industrial shredders, grinders, and recycling systems, is seeking a skilled Product Support Specialist to join our team in Grand Prairie, Texas. With over 50 years of experience in size and volume reduction technology, we design, build, and support robust recycling equipment used globally across industries—from e-scrap and tires to scrap metal and hazardous waste.

Role Overview

The Product Support Specialist will play a critical role in ensuring the performance, reliability, and longevity of our industrial shredding systems. You’ll work directly with our engineering team and experienced technicians to gain in-depth knowledge of plant design, equipment layout, construction, and operation. This hands-on position supports both on-site and customer-facing service operations, including installation, maintenance, troubleshooting, and repair of complex mechanical, hydraulic, and electrical systems.

You will travel domestically and internationally to customer sites approximately 25% of the time or as needed, providing expert technical support and building strong relationships with clients, vendors, and internal teams.

Key Responsibilities

• Perform phone, on-site and shop-based support, commissioning, maintenance, and repair of industrial shredders and auxiliary recycling systems (conveyors, screens, dust collection, etc.).
• Diagnose and resolve mechanical, hydraulic, electrical, and control system issues using schematics and diagnostic tools.
• Read and interpret mechanical and electrical drawings, P&IDs, safety regulations, and technical manuals.
• Conduct preventative maintenance and routine inspections to maximize equipment uptime and performance.
• Collaborate with engineers and other technicians to implement system upgrades or modifications.
• Interface professionally with customers, suppliers, and shop personnel, providing clear communication before, during, and after service events.
• Document all service activities, including repair reports, parts usage, and recommendations for improvement.
• Support rotor, cutter, and blade parts replacement programs—both new and rebuilt components.

Required Qualifications

• Mechanical & Electrical Aptitude: Strong understanding of rotating equipment, hydraulics, pneumatics, electrical circuits, and control systems.

Disassemble and reassemble equipment and components using blue-prints or drawings as well as building from experience

Ability to use hand, air, and electrical tools as intended and in a safe manner

Field service/field engineering experience

Following electrical paths and understanding basic electrical schematic symbols

Must possess methodical troubleshooting skills

Ability to understand operations or part of operations, and how variables may affect them

Ability to use knowledge of systems, understanding components, electrical skills, and hydraulic schematics, utilizing basic testing equipment (multimeter, test lights, voltage/current generators, etc.) to troubleshoot operational issues.

Root cause/effect troubleshooting skills

• Problem-Solving Mindset: Proven ability to troubleshoot complex systems and implement effective solutions independently or as part of a team.
• Willingness to Learn: Openness to continuous improvement, asking questions, and mastering new technologies and equipment configurations.

· Professional Attitude: Pride in work quality, personal presentation, and customer interaction. Commitment to safety, precision, and excellence. This is the most important. This person must care about their job, performance, physical appearance, content of their communication and have the desire to excel. This person must not be afraid to ask questions that will aid in completing the assigned tasks. This person is to be motivated towards constant improvement.

• Travel Flexibility: Willingness to travel up to 25% of the time, including international assignments.

Preferred Experience

• 5–10 years of field service or industrial maintenance experience with heavy-duty equipment (e.g., shredders, hammermills, crushers, grinders).
• Hands-on experience with HMIs, VFDs, and industrial controls.
• Background in recycling, waste management, or material processing industries.
• Familiarity with OEM service protocols and spare parts management.
• Experience working with ABB or similar integrated drive and automation systems is a plus.
• High school or post-secondary education

Why Join Granutech-Saturn Systems?

• Be part of a globally respected manufacturer known for innovation, durability, and service excellence.
• Work with cutting-edge recycling technology and customized system designs.
• Benefit from ongoing training and mentorship from factory-trained experts.
• Access to a comprehensive inventory of OEM parts and rebuild services.
• Competitive compensation package based on experience and performance.
• Opportunity for career growth in technical leadership, project management, or specialized engineering support.

If you are a motivated, technically skilled professional who thrives in dynamic environments and wants to be part of a company shaping the future of industrial recycling, we want to hear from you.

Please submit your resume and a brief cover letter highlighting your relevant experience and what drives you to excel in technical service roles.

Contact us today at 972.313.3000 or visit www.granutech.com for more information.

You can also email your resume to both: Alana Okon aokon@granutech.com and Ron Hehmann rhehmann@granutech.com

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person