Production Manager (Laser Engraving, Promotional Products, E-Commerce)

About Us

Swanky Badger is a fast-growing supplier in the promotional products industry specializing in premium branded merchandise, custom engraving, packaging, fulfillment, and live on-site personalization experiences. We work primarily through distributors and e-commerce platforms to produce personalized products for corporate gifting, events, and retail customers world-wide..

We operate in a highly dynamic environment that blends manufacturing, customization, logistics, technology, and event execution. Our team handles everything from large-scale production runs to nationwide on-site laser engraving activations.

We are looking for a highly organized, process-driven, and hands-on Production Manager to lead daily production operations and help scale our systems, people, and workflows.

Position Overview

The Production Manager is responsible for overseeing day-to-day production operations across custom engraving, fulfillment, and event preparation. This role ensures jobs move efficiently from order intake through production and shipment while maintaining quality, deadlines, and operational efficiency.

This is both a leadership and operational role. The ideal candidate is comfortable managing teams, building systems, and solving production bottlenecks.

The Production Manager will work closely with sales, operations, logistics, warehouse, customer service, and leadership teams.

Key Responsibilities

Production Operations

• Oversee daily production scheduling and workflow management
• Coordinate engraving, packaging, and fulfillment operations
• Manage production priorities to ensure deadlines and ship by dates are met
• Balance workload across equipment, personnel, and departments
• Monitor production capacity and identify bottlenecks before they become issues
• Ensure quality control standards are consistently maintained
• Improve operational efficiency, SOPs, and production processes

Team Leadership

• Manage and support production staff and leads
• Assist with hiring, onboarding, and training new team members
• Build accountability systems and production performance standards
• Create clear communication between departments and shifts
• Foster a positive, fast-paced, solutions-oriented work environment

Event Production Support

• Assist in preparing equipment and logistics for nationwide on-site engraving events
• Coordinate production readiness for travel teams and activation kits
• Help manage turnaround timelines for event-based production

Qualifications

Required

• 3+ years of production, manufacturing, operations, or fulfillment management experience
• Strong organizational and project management skills
• Ability to manage multiple fast-moving projects simultaneously
• Experience leading teams in a production or warehouse environment
• Strong problem-solving and decision-making abilities
• Excellent communication and follow-through
• Comfortable working in a fast-paced, deadline-driven environment
• Proficiency with spreadsheets, production tracking, and operational software

Preferred

• Experience in promotional products, print production, customization, engraving, or light manufacturing
• Experience with laser engraving equipment or personalized product workflows
• Familiarity with inventory systems, ERP platforms, or workflow automation tools
• Experience with shipping/logistics operations
• Experience scaling production systems in a growing company

Work Environment

• On-site production and warehouse environment
• Combination of desk-based operational management and hands-on production support
• Occasional overtime during peak production periods and large event preparation cycles

Compensation & Benefits

• Competitive salary based on experience
• Benefits include PTO, Holiday Pay, and 401k
• Opportunities for advancement in a rapidly growing company
• Collaborative and entrepreneurial work environment
• Exposure to unique branding, production, and live-event projects

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person