Program Administrator

Job Summary
We are seeking a dynamic and dedicated Program Administrator to lead and coordinate impactful programs within our organization. This role offers an exciting opportunity to manage program development, oversee daily operations, and foster strong relationships with individuals and community partners. The Program Administrator plays a critical role in ensuring patients are successfully enrolled and supported throughout the program, coordinating required documentation, facilitating telehealth visits, tracking scheduling changes, and assisting with patient care coordination needs. This individual must be highly organized, detail-oriented, and comfortable working in a fast-paced healthcare environment while interacting with patients who may face barriers to care.

Responsibilities

• Lead the planning, development, and implementation of programs tailored to support individuals with developmental disabilities.
• Oversee program operations, ensuring compliance with organizational policies and regulatory standards.
• Manage budgets effectively, including resource allocation, expense tracking, and financial reporting.
• Supervise staff members and volunteers, providing guidance, training, and performance evaluations to ensure high-quality service delivery.
• Build and maintain strong relationships with clients, families, community agencies, and stakeholders to promote program success.
• Monitor program outcomes through data collection and analysis; adjust strategies to improve effectiveness.
• Coordinate with behavioral health professionals to integrate mental health support into program services.

Skills

• Proven management experience in overseeing programs or projects within social services or related fields.
• Strong background in program development with a focus on supporting individuals with developmental disabilities.
• Excellent relationship management skills to foster collaboration among diverse stakeholders.
• Demonstrated administrative experience including budgeting, documentation, and compliance management.
• Supervisory experience leading teams or groups of staff or volunteers effectively.
• Knowledge of social work principles and behavioral health practices relevant to the target population.
• Ability to coordinate multiple tasks simultaneously while maintaining attention to detail. Join us in making a meaningful difference by empowering individuals through innovative programs! We are committed to fostering an inclusive environment where every team member can thrive while delivering exceptional service that transforms lives.

Program Operations

· Support the day-to-day administration of the program with the clinics flow.

· Assist with workflow coordination and operational initiatives designed to improve patient access and program efficiency.

· Maintain compliance with program policies, procedures, and patient confidentiality requirements.

· Participate in team meetings and provide updates regarding patient status, scheduling, and operational needs.

Qualifications

Required

· High School Diploma or equivalent.

· Minimum of one (1) year experience working in a medical office, physician practice, infusion center, hospital, or healthcare setting.

· Experience interacting with patients and healthcare providers in a professional environment.

· Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Teams.

· Strong organizational skills with the ability to manage multiple priorities simultaneously.

· Excellent attention to detail and follow-through.

· Ability to work independently while collaborating with remote teams.

· Comfortable speaking with patients who may have financial, transportation, health literacy, or other barriers to care.

· Ability to thrive in a fast-paced healthcare environment.

Preferred

· Medical Assistant (MA) certification.

· Experience in care coordination, patient navigation, scheduling, registration, or healthcare administration.

· Familiarity with electronic medical records (EMR/EHR) systems.

· Experience supporting telehealth workflows.

Skills & Competencies

· Strong communication and interpersonal skills.

· Patient-centered approach to service and support.

· Problem-solving and critical-thinking abilities.

· Time management and organizational excellence.

Work Environment

· Full-time position located on-site at AO Multispecialty Care in Georgia.

· Position requires regular interaction with patients, providers, and clinic staff.

· Fast-paced medical office environment with frequent communication and coordination responsibilities.

Compensation

· Starting pay: $25.00 per hour

· Full-time 1099 Independent Contractor position

· Opportunity for growth and advancement as the PKD Program expands

PKD is committed to improving patient access to care through innovative healthcare partnerships and coordinated patient support services. We are seeking a motivated individual who is passionate about helping patients navigate their healthcare journey while supporting a high-performing clinical operations team.

· Ability to maintain confidentiality and professionalism.

· Adaptability and flexibility in a growing healthcare environment.

Pay: From $25.00 per hour

Work Location: In person