Program Aide (IV-D/Child Support)

Complete the online Court application and view the full job description at www.lcdrc.org/employment.

HOURS

Monday through Friday, 8:30-4:30 p.m.

14 paid holidays

SUMMARY

Performs clerical duties related to child support establishment, modification, and enforcement, determination of parentage, and medical support. Duties include scheduling hearings, processing and e-filing documents, preparing notices, data entry, checking in litigants for hearings, assisting the public with virtual hearings, answering phone calls, and collecting and distributing mail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Completes child support terminations, modifications, impound requests and other IV-D documents submitted to the Court by the Lorain County Child Support Enforcement Agency (CSEA) for Magistrate’s/Judge’s review and signature.

Navigates the electronic case management systems for juvenile and domestic cases, accurately enters data, works well under pressure, and communicates clearly and professionally with the public, attorneys, agency representatives, and other court employees.

Prepares hearing notices, impound requests, make appropriate copies, tracks cases in Excel database. Monitors task queues for work returned by the Magistrate or Judge.

Generates monthly reports for all IV-D hearings and assigns case codes for contract billing.

Assists the IV-D Magistrate in child support contempt hearings by scheduling hearing dates, drafting documents, taking notes, and researching cases.

Assists the public, professionals, and other agency staff at a designated public counter, answers telephone calls, assists with virtual hearings, and responds to inquiries pertaining to child support hearings and support issues. Schedules hearings requested by CSEA, Judges, Prosecutors, attorneys and pro se litigants in a timely manner.

Distributes, collects, and reviews Financial Disclosure Forms for court appointed attorney requests or other appropriate court-related forms. Generates a monthly report for all IV-D hearings and assigns case codes for contract billing.

Maintains communication between the local CSEA, Job and Family Services, Prosecutor’s Office, and other agencies to ensure that program objectives are achieved. Assists the Program Manager in the development of new procedures, analyzing and seeking solutions to problems.

Maintains a professional and polite disposition at all times when dealing with the public, coworkers, court staff, Prosecutor’s Office, CSEA staff, and other outside agencies. Stays calm and even-tempered when handling crises, stressful situations, or unexpected developments. Works effectively in a team environment to accomplish organizational goals.

Completes work in a timely, consistent manner and is committed to being available during business hours to further organizational goals. Consistently meets deadlines.

Demonstrates regular and punctual attendance and arrives prepared to work. Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions. Maintains flexibility in work hours to accommodate the needs of the Court including, but not limited to, covering the public counter until all hearings conclude for the day.

SCOPE OF SUPERVISION

None

QUALIFICATIONS

High school diploma, GED, or equivalent is required.

Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

Possession of a valid Ohio driver’s license and a demonstrated safe driving record. Must be eligible to drive under the county commissioner’s Driver/ Vehicle Risk Reduction Program.

This job description in no manner states or implies that these are the only duties and responsibilities to be performed by the employee filling this position, who will be required to follow instructions and perform any duties required by the employee's supervisor or designee.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person