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Program Analyst Chief of Administration (O-5 Billet) Non-Supervisory - External
Summary
Program Analyst supports IHSC Personnel Unit by managing HR information systems, timekeeping, and travel data. Duties include data analytics, program monitoring, stakeholder communication, and process improvement. Works independently under general supervision, plans own work, and assignments are reviewed for feasibility and effectiveness in meeting requirements.
This position is only open to current USPHS officers.
USPHS Call to Active Duty (CAD) candidates are not eligible for this position.
Learn more about this agency
This job is open to
The public
Clarification from the agency
Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
Duties
DUTIES AND RESPONSIBILITIES:
- Data Analytics for Human Resource Information Systems:
- Collects, analyzes, and interprets data from human resource information systems (e.g., staffing matrix) and human resources programs (e.g., recruitment and placement).
- Develops and maintains dashboards, reports, and metrics to support strategic planning and operational decision-making.
- Identifies trends, gaps, and opportunities for process improvement based on data analysis.
- Program Monitoring and Data-Driven Policy Implementation:
- Monitors assigned human resources programs and projects using quantitative and qualitative data to ensure compliance with policies, standards, and guidelines.
- Conducts research and data analysis to support policy review, revision, and development of standard operating procedures.
- Coordinates and manages programs within the immediate component, leveraging data to drive continuous improvement.
- Stakeholder Communication and Data Presentation:
- Communicates and collaborates with internal and external stakeholders, presenting data-driven insights through briefings, reports, and special presentations.
- Translates complex data findings into actionable recommendations, requiring tact and judgment in the explanation of methods, policies, and plans.
- Civil Service Employee Timekeeping System Data Management:
- Oversees and manages the civil service employee timekeeping system, ensuring accurate data collection, entry, and reporting for the Chief of Administration and its sections.
- Analyzes timekeeping data to identify patterns, discrepancies, and opportunities for process optimization.
- IHSC Travel System and Data Analytics:
- Administers the IHSC travel system and related data functions, ensuring the accuracy and completeness of travel records and reports.
- Analyzes travel data to support budget planning, compliance, and operational efficiency.
- Performs other minor duties as assigned.
Requirements
Conditions of employment
- You must be a U.S. citizen to apply for this position.
- You must successfully pass a background investigation.
- You must successfully pass a drug screen.
- Males born after 12/31/59 must certify registration with Selective Service.
- Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
- Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
- ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
- Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
- PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.
Qualifications
COMPETENCIES:
- Demonstrate strong interpersonal skills. Treats others with courtesy, sensitivity, and respect.
- Writes in a clear, concise, organized, and convincing manner.
- Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
- Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
- Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
- Behave in an honest, fair, and ethical manner. Shows consistency in words and actions. Model high standards of ethics.
- Cultural competency with the ability to understand, communicate with and effectively interact with people across various cultures.
Education
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Qualifying degree from the U.S. Public Health Service officer's category and at least three years of relevant professional experience.
- Experience in data analytics, management, administration, or evaluation of programs.
- If clinically licensed, maintains status and may perform clinical duties as directed and approved, documented via memorandum of assignment.
- Maintains BLS for Healthcare Providers certification through the American Heart Association.
- Demonstrates a high degree of independence, initiative, judgment, and follow-through on sensitive and complex administrative and data-driven tasks.
- Advanced analytical skills with the ability to accurately analyze data, identify trends, and produce actionable reports.
- Adaptable to change and new information; able to rapidly adjust to changing conditions or unexpected obstacles.
- Proficient in HRIS, USA Staffing and Microsoft Office programs, including Project, Visio, Excel, and SharePoint; experience with data visualization and analytics tools preferred.
Additional information
This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of the Deputy Assistant Director of Administration, Chief of Administration (CoA). The incumbent serves as a Program Analyst with the primary duties involving developing, delivering, managing, and maintaining human resources information systems, timekeeping, travel and/or human resource program(s).
The Program Analyst serves within the Chief of Administration, providing comprehensive support for human resource information systems, civil service employee timekeeping, and IHSC travel system/data functions. This position is responsible for developing, delivering, managing, and maintaining human resources programs and systems, with a primary focus on human resources management. The incumbent supports federal civil service, U.S. Public Health Service, and contract staff, and ensures the effective administration of staffing, timekeeping, and travel data for the entire Chief of Administration and its sections.
IHSC has a multi-sector, multidisciplinary workforce of more than 1,400 employees, including U.S. Public Health Service (PHS) commissioned officers, federal civil servants, and contract staff. The IHSC provides on-site direct patient care to ICE detainees at 19 detention facilities throughout the country and manages the provision of off-site medical care for detainees housed in approximately 240 additional Intergovernmental Service Agreement (IGSA) facilities. The ICE detainee population is approximately 34,000 detainees on a daily basis, with an average length of stay of approximately 30 days, and over 400,000 detainees annually. The IHSC also provides medical support during ICE enforcement operations in the air, on the ground and at sea.
DHS SUPERVISORY CONTROLS:
- DHS
- ICE
- ERO
- DHHS
- USPHS CC
The Program Analyst of the IHSC Personnel Unit works under the general supervision of the Deputy Chief of the IHSC Personnel Unit. The incumbent plans and organizes his/her own work, determines the sequence of assignments, selects and develops methods, and seeks assistance from experts only rarely. Assignments are usually long-term, recurring, or broadly defined. Work is reviewed for feasibility, compatibility with other work, and effectiveness in meeting requirements or expected results.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authority's discretion. You will be notified of selection or non-selection.
Required Documents
To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:
U. S. Public Health Service Officers
- Cover Letter/Letter of Interest.
- Degrees. (Place under "Diploma/GED")
- Professional license. (If applicable)
- Additional professional certificates. (If applicable)
- Three professional references. (i.e., name, title and contact information)
- Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")
- You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.
- A copy of your Certificate of Investigation (located in your eOPF).
- Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")
- For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement.
- Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.
The complete initial Application must be submitted by 11:59 PM (EST) on 04/24/2026.
PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.
To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.
Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.
Agency contact information
500 12th Street SW
Washington, DC 20536
US
Next steps
Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.
Overview
Please note that the salary is dependent on the officer's rank, years in service, and location of duty station.
- 0343 Management And Program Analysis
- Credentialing
- Suitability/Fitness
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