Program Analyst III

Job Title: Program Analyst III

Location: Reston, VA (Hybrid – 3x/week)

Salary: DOE + full benefits

Clearance: Public Trust

Company Overview

TechSur Solutions is a digital services company whose mission is to enable digital transformation for our customers, improving quality and efficiency. Based in the DC metropolitan area, TechSur specializes in advanced cloud services, modernization for both IT structures and applications, leveraging Agile development, and data analytics. Since we were formed in August of 2016, we have supported multiple impactful and exciting government programs

Job Description

Job Description

This job is to support the Department of Transportation, Federal Aviation Authority. The ideal candidate brings program analysis, helpdesk, and QAT experience to support financial analysis and technical support to maintain FAA ATC systems.

Job Responsibilities

• Perform service management functions related to helpdesk support, tier II systems analysis, ticket resolution, incident and problem management
• Hands-on experience in service now workflow, systems analysis, regression and QA testing, and delivery support
• Assist staff in program management analysis, status updates, deliverables development, and after-action review reporting.

Required Skills/Qualifications

Bachelor’s degree + 5 years of relevant experience. Or Masters

Preferred Experience

Helpdesk support, service management, program analysis

Education

Bachelor’s degree + 5 years of relevant experience. Or Masters