Program Assistant (Adult Health) – Bilingual Required

New as of 01/01/2026:

Your well-being matters from the start — benefited new hires are eligible for up to 40 hours of advanced annual leave and 40 hours of advanced sick leave.

Position Description

Catawba County Public Health is recruiting a detail-oriented professional with strong customer service skills to fill the role of Program Assistant for the Adult Health Eligibility team, supporting the Women’s Preventive Health Clinic. This position plays a vital front-line role in ensuring a positive patient experience through high-quality customer service, accurate eligibility determination, and efficient appointment management. The Program Assistant will assist a diverse community of patients seeking admission in Public Health, which may include Spanish-speaking individuals.

Qualified candidates must be fluent in English and Spanish. Bilingual extra duty pay is provided.

Responsibilities

• Conduct patient intake by guiding individuals through electronic consent forms, verifying eligibility based on income and insurance, and collecting required documentation
• Collect payments and maintain accurate financial records
• Schedule, confirm, and manage appointments via phone, email, walk-ins, and voicemail
• Check patients in and out using the electronic medical record system, ensuring accurate data entry and documentation
• Provide courteous, responsive front desk and customer service support to patients, including those with limited English proficiency
• Run and review daily reports (e.g., appointment schedules, payment summaries) to support clinic operations
• Assist with pharmacy preferences and support providers in electronic prescribing
• Operate standard office equipment and participate in safety trainings, drills, and emergency preparedness protocols

Qualifications

• High school diploma or GED equivalent, 3 years of clerical experience, preferably in a public health or medical office, and bilingual fluency in English and Spanish; OR
• Associate’s degree in Human Services, Medical Office, or Business Administration, 1 year of clerical experience, preferably in a public health or medical office, and bilingual fluency in English and Spanish

Additional Requirements

• Proficiency in Microsoft Word, Excel, and electronic data entry
• Strong communication and interpersonal skills, including the ability to work with diverse populations
• High level of accuracy and attention to detail
• Ability to manage multiple tasks in a fast-paced clinic with frequent interruptions
• Commitment to maintaining patient confidentiality and HIPAA compliance
• Ability to interpret local, state, and federal guidelines and regulations for use in carrying out daily job responsibilities
• This is considered light work, lifting up to 20 pounds frequently, which could include supplies, medical records, etc.

As of 7/1/2025:
You will find that Catawba County has one of the best benefits packages around. Our Human Resources staff are dedicated to keeping in touch with trends in benefits on both a local and national level, listening to employees' suggestions regarding benefits, and continually reviewing to ensure our benefits package is of good quality and meets the needs of both our employees and our organization.
Available benefits include:

Health Care

• Health: For a small bi-weekly premium, employees may choose between a traditional (co-pay) health plan and a high deductible health plan coupled with a Health Savings Account (HSA). Coverage may also be purchased for spouse, child(ren), or family.
• Dental Insurance: At no cost to full-time employees, the County covers preventive, routine, and non-routine care. Coverage for the same benefits may also be purchased for spouse, child(ren), and family. In addition, a $2,000 benefit toward orthodontia coverage is provided for children up to age 19.
• Vision Care: Coverage is available, at group rates, for employee and dependents,with 2 plan options to choose from.
• Supplemental critical care and accident insurance plans: These optional coverage plans are available at a nominal cost.
• Flexible Spending Accounts: Pre-tax accounts that can be used to pay for qualified out-of-pocket medical, dental, and vision expenses.

• Employee Health Clinic (EHC): An employee medical clinic, available to all County employees, which operates 40 hours a week. Services provided include acute care, first aid, evaluation and care for workers' compensation injuries, pre-employment screenings, health education, and behavioral health referrals. Services are offered both in person and through telehealth. Acute care is available to employee’s children ages 3-17, regardless of health insurance coverage, and for employee’s adult children (ages 18-26) or employee’s spouse if covered on the county’s health insurance.
• Wellness: The County recognizes the importance of our health and well-being. We maintain a very proactive and effective Wellness Program, including reimbursement and discounts for gym membership, incentives for physical activity, on-site nutrition counseling, free exercise opportunities, wellness education, and more.
• Employee Assistance Program: Counseling services are available to all County employees and immediate family members in the home. Services are provided in a private and confidential setting (in-person or virtually). The County provides coverage for the first six visits.

• Annual Leave:Full-time employees earn from 10-24 days annually based on years of service. Service credit from other NC and Local Governments in the retirement system may be transferred to the County.
  • To help new employees settle in, up to 40 hours of annual leave is advanced upon hire, with first-year accruals adjusted to align with established annual limits.
• Sick Leave:Full-time employees earn one day (8 hours) of sick leave per month. Sick leave from other NC and Local Governments in the retirement system may be transferred to the County.
  • New hires are advanced up to 40 hours of sick leave, with first-year accruals adjusted to align with established annual limits.
• Holiday Leave: Throughout the year, 11 days of paid leave are provided in recognition of holidays.
• Flexible work schedules.
• Time off for activities that support our local schools.
• Continuing educational assistance.
• Discount tickets to recreational venues.
• Employee appreciation days/activities.
• Tax-free flexible spending account to pay for dependent care.

• Local Governmental Employees Retirement System: For employees assigned to work 20 hours per week or more in a benefitted position, participation in this program is automatic. Employees contribute 6% of their salary, which is tax-deferred. After (5) years of creditable service, you become fully vested in the retirement system. Employees may also take advantage of individual and group retirement counseling through the Human Resources department.
• 401K: The County provides a 2% contribution plus an additional 1% match (up to 3% total contribution by the County). Our sworn law enforcement officers receive a flat 5% contribution to their 401k.
• Other Tax Deferred Programs: Other tax-sheltering programs are available through IRS Code 125 (Cafeteria Plan), and a 457 supplemental retirement plan (Deferred Compensation).
• Longevity Pay: After 5 years of creditable service, employees receive an annual longevity payment that is paid every year thereafter. This lump sum payment rewards employees for their length of service to Catawba County. The amount is based on years of service.
• Life Insurance: Death benefit equal to one times the employee’s annual salary, with a minimum coverage amount of $25,000. Optional supplemental life insurance coverage is also available for both employee and dependents through payroll deduction at group rates.
• Short Term Disability: Available at no cost to employees, benefits are available after a 55-day waiting period.
• Long Term Disability: Available through payroll deduction at group rates.
• Eligibility for membership and financial services at State Employees Credit Union (SECU)/Local Government Federal Credit Union (LGFCU).