Program Assistant, Stage 1 Child Care Program

Pathways LA gives back to the community. We pride ourselves on strengthening low-income and vulnerable working families, promoting high-quality early care and education services for children of all abilities, developing knowledgeable early care and childcare providers, and promoting economically resilient communities. With over 45 years in service, Pathways LA has become the leading agency for a multi-year, county-wide initiative to increase the services of childcare needs. Our passionate and dedicated team has great pride in serving families and early childhood educators throughout Metro LA. Our team includes directors, case specialists, child development coordinators, coaches, and teachers & staff for our child development centers.

If you are a talented professional with a passion for children and families, please consider applying for the following positions currently open:

Job Title: Program Assistant, Stage 1

Location: Administrative Offices, Los Angeles

Primary Duties: To provide administrative support to the Stage 1 Child Care Program, including

maintaining parent and childcare provider data,

generating reports as needed and providing customer service assistance.

Work Schedule: Monday-Friday, 37.5 hours per week.

Hybrid Schedule – 2 days onsite/3 days remote!

Occasional weekends or evenings.

Starting rate: $20-$21/hr. DOE and Education + Benefits

Requirements:

High School diploma or equivalent

Minimum two years of previous experience in office administration or related fields.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Strong Customer Service skills. Ability to work effectively with people from diverse economic and ethnic backgrounds.

High level of oral and written communication skills.

Proficiency in Windows-based programs and data entry experience

Competency with written and spoken English

Basic math competency.

Familiarity with basic office equipment.

Additional Requirements:

Enter and update family data in the agency database

Review client eligibility

Assess case records

Generate reports as assigned.

Assist with phone coverage and walk-ins.

Print, log, and respond to child care requests within the required contractual timelines

Responsible for team filing needs

Attend outside meetings that educate clients on Pathway’s services

Assist with parent and provider file audits.

Assist Specialists during enrollments and assessments, as assigned.

Assist Specialists with referrals by assessing and compiling client information in files

Assist Specialists with referrals and transfers by verifying data from LRS.

Participate responsibly in department and Agency staff meetings.

COMPENSATION PACKAGE INCLUDES:

10 sick days per year; no waiting period

10 vacation days per year for the first 2 years of service; accrual increase schedule; no waiting period

11 holidays; no waiting period

1 floating holiday; 90-day waiting period

18 paid hours of early release; no waiting period