Program Case Manager

Position Summary

The Program Case Manager provides direct, participant-centered case management services to individuals and families residing in the emergency shelter at both Anchor House locations. The primary goal is to support participants in quickly obtaining and maintaining permanent housing while addressing barriers such as income instability, behavioral health needs, transportation, documentation, and life skills.

The ideal candidate will have patience with guests, empathy in conversation, energy to meet shifting demands, excellent communication with guests and others, and precision on follow-through with computerized documentation.

Essential Duties and Responsibilities

Case Management & Support Services

• Provide ongoing case management meetings (at least weekly with each assigned guest)
• Connect daily with guests via text, phone calls, or in-person
• Deliver crisis intervention and problem-solving support
• Teach budgeting, tenancy skills, life skills, and other types of classes
• Connect participants to employment, education, and workforce services
• Screen participants for Veteran status and connect eligible participants with VA housing and service programs
• Coordinate with healthcare, mental health, and substance use providers

Housing Stabilization

• Conduct housing-focused intakes and assessments within required timelines
• Develop individualized service plans with clear permanent housing goals
• Assist participants with housing searches, applications, and landlord communication
• Support participants with securing identification, income, and required documentation
• Coordinate move-in planning and transition to permanent housing

Systems Coordination

• Collaborate with local housing providers, landlords, Veteran agencies, and community partners
• Coordinate care with mainstream benefits and community resources
• Participate in case conferencing and multidisciplinary team meetings

Documentation & Compliance

• Maintain accurate and timely participant records
• Enter and maintain data in HMIS and other required databases
• Track progress toward housing outcomes and program performance metrics
• Ensure compliance with grant requirements, confidentiality laws, and agency policies

Program Support

• Participate in shelter operations support as assigned
• Assist with participant conflict resolution and safety planning
• Support participant engagement and program retention
• Transport guests as needed with company or personal vehicle, typically with another staff member or guest

Required Qualifications

• Associate’s degree in Social Work, Human Services, Psychology, or related field OR relevant certification OR equivalent experience
• Experience working with homeless, housing unstable, or vulnerable populations
• Strong organizational and documentation skills
• Ability to manage crisis situations calmly and professionally
• Valid driver’s license and ability to safely transport participants in a vehicle
• Ability to climb stairs and walk throughout shelter properties
• Ability to lift up to 25 lbs
• Must pass background check and drug screening

Work Environment

• Primarily on-site at the emergency shelter or apartments
• Regular interaction with participants experiencing crisis situations
• May include occasional evening or weekend coverage depending on program needs

This job description is not intended to be a complete list of all responsibilities and duties and may be modified at any time.

Pay: Salaried, Minimum $35,000, dependent on experience and qualifications

Schedule: Full Time, Monday – Friday, 8 AM to 4:30 PM (hours may vary, plus on-call every other weekend or as arranged with Housing Director)

Reports to: Housing Director

Pay: From $35,000.00 per year

Work Location: In person