Program Coordinator

About the Role:

The Program Coordinator plays a vital role in supporting individuals receiving home‑ and community‑based services. This position ensures high‑quality care, coordinates individualized plans, supports direct care staff, and helps individuals live meaningful, independent lives in their homes and communities.

This role blends case management, community resource coordination, and person‑centered planning, consistent with our Agency policies

Key Responsibilities

Individual Support & Case Management

• Serve as primary contact for individuals, families, guardians, and interdisciplinary team members.
• Conduct assessments to identify strengths, needs, risks, and personal goals.
• Develop and monitor individualized service plans (ISPs) that promote independence, safety, and community involvement.
• Coordinate medical appointments, transportation, benefits paperwork, and housing or financial assistance as needed.
• Ensure individuals’ homes and living environments meet health and safety standards.
• Maintain monthly contact and quarterly in‑person visits with individuals served.
• Document all meetings, communications, and service‑related information accurately and timely.

Staff Support & Oversight

• Train, guide, and support Direct Support Professionals (DSPs QSPs) and other staff on service plans, documentation, and agency procedures.
• Provide ongoing coaching, performance feedback, and problem‑solving support
• Promote a positive, professional, team‑oriented work environment.

Compliance & Quality Assurance

• Ensure compliance with ND Department of Human Services regulations, agency policies, and HIPAA.
• Uphold person‑centered practices and quality standards such as those outlined by The Council on Quality and Leadership (CQL).
• Maintain accurate billing documentation and support continuity of care with statewide agencies.

Minimum Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, Education, Nursing, or related field (preferred).
• One year of experience working with individuals with disabilities, aging populations, or home‑ and community‑based services (preferred).
• Valid driver’s license, reliable transportation, acceptable driving record, and proof of insurance.
• Ability to pass background checks, drug screening, and DHS approval requirements.
• CPR/First Aid certification or ability to obtain during onboarding.
• Strong communication, documentation, and organizational skills.
• Ability to respond to occasional behavioral or emergency situations.

Preferred Skills

• Knowledge of community resources, benefits systems, and ND service delivery standards.
• Experience supervising or training direct care staff.
• Ability to think creatively, problem‑solve independently, and adapt in a fast‑paced environment.
• Familiarity with Microsoft Office and electronic documentation systems.

Work Environment

• Combination of office, in‑home, and community settings.
• Regular travel within the service area.
• Occasional exposure to varying noise levels or behavioral challenges.

Pay: $30.00 - $40.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance

People with a criminal record are encouraged to apply

Work Location: In person