Program— ePLC (Virtual Instruction)

Position: Program— ePLC (Virtual Instruction) (Full-Time)

Company: Pensole Lewis College

Department: Marketing

Location: 200 Walker St, Detroit, Michigan, United States (On-site)

Reports To: Chief Academic Officer

Salary: $65,000 - $90,000

WHO WE ARE

Pensole Lewis College of Business & Design (PLC) is the Creative Northstar and premier HBCU that is Rebranding Education and Blacklighting the Industry. We are the pipeline for career-focused learning and professional development serving all students of the game. To be a student of the game is to prepare and empower yourself to enter the industry and make it better for the next generation.

At PLC, we offer a new path to do just that - break into the world of product creation and change the scope of what it looks like to navigate within educational and career pathways.

We believe in carrying vision together. We put trust in our partners and creative community to drive change in providing access to the tools and opportunities needed to succeed in the future we are designing.

Make the choice to bear the torch to lead the way forward.

The Program Manager – ePLC/eHBCU is responsible for planning, executing, and overseeing all aspects of PLC’s virtual instruction through the ePLC and eHBCU systems. This includes end-to-end program administration, faculty and student coordination, virtual learning technology support, and serving as the Student Mentor within the eHBCU platform for all PLC-enrolled students. This individual ensures high-quality, engaging, and accessible virtual learning experiences, driving student success and retention across all online programs.

KEY RESPONSIBILITIES

Program Administration & Coordination (30%)

• Coordinate and manage all virtual instruction programs offered through ePLC/eHBCU, from pre-class preparation through post-class closeout.

• Maintain and update program curriculum and materials in alignment with faculty input, industry standards, and accreditation requirements.

• Collaborate with PLC Chairs, instructors, and internal teams to schedule classes, align learning outcomes, and manage virtual course logistics.

• Provide administrative support to faculty, including communications, document management, and reporting.
  

Student Mentorship & Engagement (25%)

• Serve as primary Mentor for all PLC students enrolled through eHBCU, monitoring progress, providing coaching, and ensuring timely intervention for at-risk students.

• Host virtual office hours, workshops, and community-building activities to enhance student belonging and persistence.

• Track student performance metrics and share data with CAO, faculty, and student support teams.
  

Virtual Learning Platform Management (20%)

• Administer eHBCU and ePLC platforms, ensuring course shells are accurate, live sessions are scheduled, and resources are accessible.

• Provide first-line troubleshooting for students and faculty experiencing technical issues; escalate to IT as needed.

• Collaborate with IT Manager to improve user experience, accessibility, and technology reliability.
  

Brand & Partner Engagement (15%)

• Coordinate with corporate and education partners to support brand engagement during virtual programs.

• Collaborate with Marketing to promote ePLC programs, share success stories, and build visibility for virtual learning initiatives.

• Serve as liaison to eHBCU partner network to ensure PLC’s alignment with system-wide standards and opportunities.
  

Continuous Improvement & Reporting (10%)

• Collect and analyze program data to inform quality improvement and retention strategies.

• Prepare program performance reports for PLC leadership and accreditation documentation.

• Research best practices in virtual learning and recommend innovations for ePLC.
  

TYPICAL REQUIREMENTS

• Bachelor’s degree in Education, Instructional Design, Program Management, or related field (Master’s preferred). • 3+ years of experience in program coordination or academic operations, preferably in higher education or virtual learning environments. • Experience mentoring or advising students, ideally in a higher education context. • Familiarity with learning management systems (LMS), virtual meeting platforms (Zoom, MS Teams), and student engagement tools. • Strong organizational skills with the ability to manage multiple priorities and meet deadlines. • Excellent communication skills (verbal, written, and virtual facilitation). • Commitment to PLC Detroit’s mission, values, and dedication to serving a diverse student population.

DISCLAIMER

The above statements are intended to indicate the general nature and level of work performed by positions within this job profile. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of all employees within positions covered by this job profile.