Program Manager

We are seeking a Program Manager to join our dynamic team in overseeing and driving the successful delivery of background verification programs for our clients. This role requires a highly organized, strategic thinker with excellent project management skills, as well as the ability to manage cross-functional teams and complex initiatives. The Program Manager will be responsible for managing end-to-end execution of background verification projects, ensuring timely delivery, meeting client requirements, and continuously optimizing processes to improve service quality and efficiency.

Key Responsibilities

Program Leadership & Strategy:

- Lead and oversee the end-to-end lifecycle of client-specific background verification programs.

- Develop and implement strategies for the efficient execution of verification projects, ensuring alignment with company goals and client expectations.

- Identify key project risks and work to mitigate them, ensuring programs are delivered on time, within scope, and within budget.

Cross-Functional Team Coordination:

- Collaborate with internal teams (operations, HR, compliance, IT, etc.) to ensure smooth program execution.

- Lead and motivate cross-functional teams to meet deadlines and deliver high-quality verification services.

- Facilitate regular project status meetings, track progress, and ensure action items are completed.

Process Improvement & Optimization:

- Continuously evaluate current workflows and identify areas for improvement in program delivery.

- Implement process improvements to enhance efficiency, accuracy, and scalability.

- Standardize best practices across different client programs and regions.

Client Experience:

- Facilitate the client discussion with adequate market data, client history with AuthBridge and presentations required from time to time.

- Serve as a subject matter expert, developing action plans to assist with the preparation and dissemination of communications.

- Interact with Product team and stakeholders to define product features as captured during the client discussions hosted by the CEO or as an outcome of CEOs meetings.

- Anticipate bottlenecks, provide escalation management, anticipate, and make trade-offs, and balance the business needs versus technical constraints.

Reporting & Metrics:

- Define and track key performance indicators (KPIs) for program success, including client satisfaction, turnaround time, accuracy, and cost.

- Provide regular reporting to senior management, offering insights into program performance and areas for improvement.

- Conduct post-project reviews to capture lessons learned and drive continuous improvement.

Must have work Experience

- 5+ years of experience in program management, project management, or operations, preferably in a background verification, HR, or compliance-related industry.

- Proven track record of managing large, complex projects and cross-functional teams.

- Experience in client-facing roles, with the ability to manage relationships and negotiate effectively.

Qualification & Functional Skills Education:

- Bachelor's degree in Business Administration, Operations Management, or a related field. PMP or similar project management certification is a plus.

Skills & Competencies:

- Strong project management skills, with experience managing timelines, resources, and budgets.

- Excellent communication and interpersonal skills, with the ability to work with diverse teams and clients.

- Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.

- Strong problem-solving skills and a solutions-oriented mindset.

- Knowledge of background verification processes, compliance regulations , and industry best practices.

- Proficient in project management tools.

- Experience with automation tools and technologies used in background verification processes.

- Knowledge of data privacy laws and how they impact background verification practices.