Program Manager - Mobile Crisis Response

POSITION REQUIREMENTS include but are not limited to the following:

• An active QMHP or LMHP certification from the Virginia Board of Counseling
• Emergency crisis response or institutional experience working with individuals experiencing psychiatric emergencies
• Strong background in program management and development
• Excellent interpersonal and communication skills
• Ability to work effectively under pressure and make critical decisions
• Knowledge of best practices in crisis intervention and behavioral health services
• Experience supervising teams and coordinating resources efficiently
• Excellent leadership skills and strong ability to take initiative
• Strong organizational skills and ability to self-direct
• Experience organizing and managing large quantities of files and records
• Proficiency with MS Office program and ability to create spreadsheets with Excel
• Ability to meet deadlines
• Ability to maintain confidentiality
• Ability to prioritize, multi-task, and produce high quality and accurate work
• Ability to react to change productively and handle other essential tasks as assigned

ROLE SPECIFIC DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Manage client referrals and referral relationships with other mental health providers and stakeholders to maintain steady client flow into program
• Develop and consistently evaluate program to ensure it meets the evolving needs of the individuals served and the community
• Work closely with individuals to provide tailored support
• Manage client service and client assistance issues
• Verify eligibility & screen referrals for open authorizations
• Timely send service authorization requests
• Monitor client authorizations to record and track dates of authorization in EMR system and SAR spreadsheet
• Review client billable hours weekly and make staffing adjustments as needed
• Build and maintain relationships with stakeholders in the behavioral health field
• Cultivate company resource relationships with other for-profit and non-profit services that may provide wrap around or more comprehensive care for clients
• Assist with the answering of phone lines professionally; evaluate caller needs/direct to appropriate administrative staff
• Greet all guests professionally
• Engage periodically in marketing for the program within the community or with potential provider partnerships to garner program support and develop referral relationships
• Perform quality assurance of service programs and staff performance by calling or visiting clients periodically
• Conduct individualized meetings with staff for training purposes providing education and guidance
• Communicate weekly with Director of Programs regarding program performance and needs
• Prepare weekly recaps and reports for review by Director of Programs and CEO
• Maintain current training in behavior modification models, CPR, and First Aid
• Ability and skills to maintain required confidentiality regarding client case materials in compliance with the Commonwealth of Virginia Human Rights Code and Health Insurance Portability and Accountability Act (HIPPA)
• Remain aware of DMAS and Human Rights regulations and company standards
• Perform other duties as assigned

PROGRAM SPECIFIC DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Manage agency’s administrative mobile crisis data platform account
• Create and manage user accounts in data platform for MCR case managers
• Interact with data platform as necessary to accept and assign dispatches
• Follow up with data platform to update case dispositions within 48 hours
• Support mobile crisis response teams
• Confirm the location and availability status of team members for dispatches daily
• Coordinate assessments with clinical staff as needed
• Conduct case assignments as needed to assure all approved cases are assigned and properly staffed

WORK SCHEDULE: Monday through Friday, 9a to 5p (In Office)

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

License/Certification:

• QMHP Certification (Required)
• Driver's License (Required)

Work Location: In person