Program Operations Manager

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If you believe every young person deserves a safe place to land, trusted adults to lean on, and opportunities to grow into their full potential, we invite you to consider joining the FAN-DC team.

Fihankra Akoma Ntoaso (FAN-DC) is more than a youth program. We are a community of safe places and linked hearts committed to supporting young people impacted by the child welfare system. Our work centers belonging, healing, leadership, and connection.

We are seeking a Program Operations Manager who is organized, compassionate, and committed to helping young people thrive. This role is ideal for someone who enjoys both working directly with youth and coordinating the operational and administrative logistics that make meaningful programs possible.

About FAN-DC

Fihankra Akoma Ntoaso (FAN-DC) is a youth-centered community of safe places and linked hearts serving children and youth ages 9–24 impacted by the child welfare system. Through trauma-informed, peer-led programming, FAN-DC creates spaces where young people feel safe, supported, and connected.

Our goal is to support youth in becoming W.H.O.L.E. individuals:

· Working

· Housed and Holistically Healthy

· Open to new people and experiences

· Loved and Loving

· Educated

Position Overview

The Program Operations Manager plays a key role in ensuring FAN-DC’s youth programming runs smoothly, safely, and effectively. Reporting directly to the Executive Director, this position oversees the day-to-day operations of FAN-DC’s afterschool, summer, and peer-led programming.

This role combines program coordination, staff support, youth engagement, transportation, data tracking, and limited administrative support to the Executive Director. While the position supports multiple functions, the primary responsibility is ensuring consistent, high-quality program implementation and youth safety.

This position is in-person and requires local travel throughout Washington, DC. Because FAN-DC serves youth across the city, a significant component of the role includes safely transporting youth participants to and from programming and community activities.

Key Responsibilities/Program Operations

· Coordinate the daily implementation of FAN-DC’s afterschool, summer, and peer-led programming

· Manage program schedules, activities, and operational logistics

· Ensure program spaces remain safe, welcoming, and organized

· Facilitate workshops, activities, and group discussions that support youth development and wellness

Staff Coordination and Support

· Provide day-to-day functional supervision and support for Youth Peer Specialists, interns, and volunteers

· Support staff scheduling, onboarding, and ongoing communication

· Provide performance feedback and participate in planning and staffing discussions with the Executive Director

· Participate in regular program planning and coordination meetings

Data Management and Grant Support

· Track program participation, attendance, and outcomes

· Maintain accurate and timely records within Cityspan or similar program tracking systems

· Support grant compliance by assisting with data collection and reporting requirements

· Familiarity with Cityspan or similar youth program data systems is preferred

Transportation and Youth Safety

· Safely transport youth participants to and from program activities, field trips, and events using FAN-DC’s 15-passenger van

· Maintain transportation logs and complete basic vehicle safety checks

· Follow all FAN-DC transportation, safety, and emergency procedures

· Meet organizational and insurance requirements for driving on behalf of FAN-DC

Administrative Support

· Provide administrative and operational support to the Executive Director as needed, including scheduling, coordination, and basic documentation support

· Assist with internal organization and communication to support efficient program operations

Community Engagement

· Support communication with caregivers and community partners

· Represent FAN-DC at community meetings and events as needed

Who Thrives in This Role

The Program Operations Manager role is both rewarding and demanding. The young people we serve often carry complex experiences connected to the child welfare system, and this work requires patience, compassion, consistency, and strong boundaries.

Individuals who thrive in this role tend to be:

· Grounded and calm in dynamic environments

· Highly organized, dependable, and detail-oriented

· Relationship-oriented and able to build trust with youth and families

· Flexible problem-solvers who can adapt when plans change

· Committed to trauma-informed and youth-centered practices

· Team-oriented and supportive of colleagues

Qualifications

· Bachelor’s degree in youth development, social work, education, psychology, or a related field, or equivalent lived and professional experience

· At least two (2) years of experience working with youth or in community-based programs

· Strong organizational, communication, and time-management skills

· Experience with program documentation, data entry, or evaluation

· Familiarity with Cityspan or similar youth program tracking systems preferred

· Valid driver’s license and clean driving record required

· Ability to safely operate a 15-passenger van

· Commitment to trauma-informed practices and FAN-DC’s mission

Physical Demands and Work Environment

This position requires regular in-person engagement with youth and staff and may involve sitting or standing for extended periods, lifting and carrying supplies up to approximately 25 pounds, driving for extended periods, and responding to emergency situations involving youth safety.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Background Requirements

All candidates must successfully complete:

· Criminal background check

· Driving record check

· National Sex Offender Registry (NSOR) check

Compensation and Benefits

· Salary: $55,000 annually

· 100% employer-paid health insurance for the employee (if coverage is elected)

· Two weeks of paid winter break when programs pause

· Three weeks of paid vacation annually

· Accrued paid sick leave

· Flexible scheduling outside of program hours when youth participants are not onsite

· Professional development and training opportunities

· Transportation support, including Lyft reimbursement and parking reimbursement when applicable

This role offers opportunities for professional growth and increased responsibility as the organization continues to grow.

Equal Opportunity Statement

FAN-DC is an equal opportunity employer and is committed to building a diverse and inclusive team. We strongly encourage individuals with lived experience, as well as people from communities most impacted by the child welfare system, to apply. FAN-DC does not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or any other protected status.

Pay: $55,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Youth Experience

Describe your experience working with youth, particularly youth facing social or systemic challenges.

• Transportation Requirement

This role requires transporting youth in a 15-passenger van throughout Washington, DC. Please confirm that you have a valid driver’s license, a clean driving record, and are comfortable driving a 15-passenger vehicle.

• Program Coordination

This role involves managing program logistics, scheduling, and data tracking. Briefly describe your experience coordinating programs or managing program data.

• Interest in FAN-DC

Why are you interested in working with FAN-DC and supporting youth impacted by the child welfare system?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person