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Program Outreach Coordinator
Position Details
Position Information
NBAPOSN Title
Working Title
Program Outreach Coordinator
Brief Position Overview
The mission of the Academic Support Center (ASC) is to engage and empower individuals at Montana State University Billings to become confident, capable, independent learners while providing academic instruction and support in a safe and encouraging environment. As a member of the ASC Leadership Team, the Program Outreach Coordinator will be the point of communication and organization between the ASC and specialized programs (i.e. Dual Enrollment). This role will participate in student support activities such as mentoring identified students to support university retention efforts, providing academic support, and connecting students to other services.
Position Number
Department
Academic Support Center
Division
Academic Affairs
Appointment Type
Professional
Contract Term
Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA
Union Affiliation
Exempt from Collective Bargaining
FTE
1.0
Benefits Eligible
Yes
Compensation
Annual
Salary
Salary range of $45,000.00 to $50,000.00 annually, commensurate with experience, education, and qualifications
Contract Type
LOA
If other, please specify
Recruitment Type
Open
Position Details
General Statement
Montana State University Billings is a preferred employer in the region-WE WANT YOU!
The following are reasons why you should join our team:
The following are reasons why you should join our team:
- Work-life balance
- Holidays-10 paid holidays per year and 1 Floating Holiday
- Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases)
- Sick Leave – Earned at an accrual rate of .0416125 for each hour in pay status.
- Employee and Dependent Tuition Waiver
- Opportunities to engage in professional development opportunities
- Committed to employee wellness and access to a robust Employee Assistance Program
- Medical Benefits that are robust and affordable
- Visit MUS Benefits to learn more about our benefit package including:
- Medical, Vision, and Dental
- Life Insurance and Long-Term Disability are incorporated into our benefits.
- Learn more about our retirement benefits at MUS Retirement.
- Opportunities for career growth and a variety of career paths
- Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc.
- Beautiful campus environment that features our MSUB Mile walking path
Duties and Responsibilities
DUTIES and RESPONSIBILITIES:
- Provide outreach and coordinate activities related to specialized programs including availability of resources such as tutoring services, peer mentoring, and other support for students and instructors. Communicate with other programs as a representative of the ASC Leadership Team to provide updates and changes
- Collect and analyze data to improve effectiveness and how the ASC works with specialized programs (i.e. Dual Enrollment) effectiveness utilizing EAB Navigate 360, Canvas, and other data sources as applicable
- Supervising and providing a high-quality tutoring program, including online tutoring to ASC related programs
- Collaborate with faculty at UC and CC locations to ensure tutorial methods and access points support classroom procedures for students enrolled in special programs
- Working with other ASC Leadership and program specialists to develop and implement workshops, programs, and materials to address students’ academic support needs, such as content area handouts, web pages and online tutorials
- Assist the Retention Director in responding to notices provided by EAB Navigate, the University’s Early Alert System. Utilize tutors or otherwise connect with at-risk students identified through Navigate to deliver tutoring and/or referral services. Report results of contact to faculty, Advising, and document interaction for the ASC
- Raising awareness of the ASC by visiting classrooms, scheduling and conducting tours, presenting information at New Student Orientations and Registrations, supplying other university offices with information, attending meetings with other departments and university offices to represent the Academic Support Center and coordinating efforts to benefit students
- Present information about the Academic Support Center to groups of SSS/TRIO, Veterans Upward Bound, Upward Bound, and other student services offices’ students and potential students
- Serving as a tutor and mentor in the ASC providing support for students. Tutoring hours will be based on the needs of the program and as assigned by the Director
- Pursuing professional growth activities to remain current in academic support and teaching methodologies
- Conduct other duties as assigned by the Director of the Academic Support Center.
QUALITIES:
The successful candidate will have the ability to:
- Effectively communicate the departmental mission to diverse constituencies
- Conceptualize and develop methods to implement innovative service enhancements
- Demonstrate skill in presenting an excellent student/customer service attitude
- Provide leadership in a technical, constantly changing integrated student services environment
- Possess excellent communication skills including the ability to understand a wide range of user needs and technical issues
- Interact effectively (listen, respect other opinions/needs) and negotiate with internal and external department staff
- Represent the Academic Support Center and MSU Billings in a professional and courteous manner
- Strong ability to communicate with students and others
- Strong interpersonal and organizational skills, with attention to detail and ability to work without supervision
- Ability to be a positive and contributing member of a team
Required Qualifications – Experience, Education, Knowledge & Skills
Education Required:
Bachelor’s degree in a STEM discipline, Education, or a related field
Experience Required:
Bachelor’s degree in a STEM discipline, Education, or a related field
Experience Required:
- Three to five years of successful experience in student support role(s)
- Experience working with a diverse population of students in an Academic Support Center or similar environment
- Demonstrated knowledge of effective student success/academic support strategies
- Experience working with students from diverse backgrounds, at-risk students, and students experiencing academic distress
- Excellent project management abilities, interpersonal skills, and oral and written communication skills
- Ability to deliver effective presentations to large, diverse audiences
- Proficiency in MS Word, Excel and PowerPoint
- Ability to effectively interact and develop relationships with campus partners
- Attention to detail
- Proven conflict resolution skills
- Excellent program coordination skills, including demonstrated record of completing tasks on time and within budget
Preferred Qualifications – Experience, Education, Knowledge & Skills
Education Preferred:
Master’s preferred in a STEM discipline, Education, or a related field
Experience Preferred:
Master’s preferred in a STEM discipline, Education, or a related field
Experience Preferred:
- Three to five years of experience working in higher education
- Experience working in a learning center, tutoring center, or similar environment, to include evidence of at least two years of tutoring, mentoring, advising and/or other student success/academic support
- Knowledge of collection and distribution of data to inform practice, improve organizational performance, and report preparation/analysis
- Knowledge of effective student success and retention strategies
- Demonstrated experience in managing diverse personnel in a fast-paced, technical and deadline-oriented operation
- Knowledge of student development and learning theory and practice
The Successful Candidate Will
Special Requirements
Physical Demands
This position has supervisory duties?
Yes
Posting Detail Information
Announcement Number
STAFF - VA - 2600051P
Number of Vacancies
1
Desired Start Date
07/01/2026
Position End Date (if temporary)
Open Date
05/01/2026
Close Date
05/15/2026
Open until filled
No
Special Instructions Summary
This position is not eligible for sponsorship.
Quick Link for Internal Postings
Diversity Statement
Montana State University Billings is committed to providing a working and learning environment free from discrimination. As such, the University does not discriminate in the admission, access to or conduct of its educational programs and activities nor in its employment policies and practices on the basis of race, color, religion, national origin, ethnicity, creed, service in the uniformed services (as defined in state and federal law), veteran status, gender, age, political beliefs, marital or family status, pregnancy, physical or mental disability, genetic information, gender identity, gender expression, or sexual orientation or preference. In support of the University’s mission to be inclusive and diverse, applications from qualified minorities, women, veterans and persons with disabilities are highly encouraged.
Montana State University Billings makes accommodation for any known disability that may interfere with an applicant’s ability to compete in the hiring process or an employee’s ability to perform the duties of the job. In compliance with the Montana Veteran’s Employment Preference Act, MSU Billings provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference or request accommodation, contact the Human Resources Office, Montana State University Billings, 1500 University Drive, Billings, MT 59101-0298, 406-657-2278, employment@msubillings.edu.
MSU Billings Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Billings Website: http://www.msubillings.edu/humres/eeos.htm
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