Program Supervisor- Case Management and Care (IDD)

The Program Supervisor of Case Management & Care (OHFH) is a pivotal leadership role dedicated to supporting individuals with Intellectual and Developmental Disabilities (IDD) living independently. This role will oversee the Own Home / Family Home (OHFH) program, ensuring clients receive high-quality, person-centered care.

Reporting directly to the Long Term Care Program Manager, the Program Supervisor will provide comprehensive case management for our OHFH clients, lead and mentor a team of CFC Attendants, and ensure seamless daily operations. This position requires a unique blend of administrative oversight, staff coaching, and a hands-on commitment to care.

Key Information

• Reports To: Long Term Care Program Manager
• Compensation: $21/hr
• Schedule: Tuesday – Friday, 10:00 AM – 8:00 PM (40 hours/week, 4-day work week)
• Position Type: Full-Time

Essential Responsibilities

Case Management & Client Advocacy

• Serve as the primary case manager for OHFH clients, escalating complex or high-acuity cases to the LTC Program Manager as needed.
• Conduct regular check-ins and assessments to ensure clients' health, safety, and satisfaction.
• Act as the primary liaison between clients, families, medical professionals, and external service coordinators.

Staff Supervision & Training

• Directly supervise, mentor, and evaluate a team of CFC Attendants.
• Provide ongoing, on-the-job coaching and formal training to ensure staff adhere to best practices in IDD care and compliance regulations.
• Foster a supportive, collaborative, and accountable team culture.

Operations, Staffing & Schedule Management

• Mitigate staffing gaps proactively by finding coverage or adjusting schedules.
• Act as the ultimate safety net for the program. If a shift cannot be filled, you will step in and function as the CFC Attendant to ensure client safety and continuity of care.

Compliance & HHSC Standards

• Ensure all documentation submitted by CFC Attendants are accurate, timely, and compliant with state and agency standards.
• Participate in incident reporting and investigations as required.

Qualifications & Skills

Required:

• Minimum of 2 years of experience working with individuals with IDD, with a strong understanding of independent living supports
• Proven experience in a supervisory role
• Exceptional interpersonal, written, and verbal communication skills
• Technological literacy
• Valid driver's license, reliable vehicle, and a willingness to transport clients
• Ability to pass a background check

Preferred:

• Associate's degree in social work, psychology, human services or a related field
• Prior experience with medicaid waiver programs

Pay: $21.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Application Question(s):

• Please provide 3 professional references.

Work Location: Hybrid remote in Austin, TX 78702