Qureos

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Program Support Specialist

Job Category: Experienced
Job Type: Full Time

Required:

  • Bachelor’s Degree or equivalent
  • Knowledge of relevant computer applications
  • Knowledge of certain field-related topics
  • Fresh with excellent communication Skills
  • 2 years experience in the BPO industry or a reputed call center. or
  • Medical billing, Pharmacy courses, or any related courses to the field are a plus point.
  • Fluent in the required language i.e. English
  • Knowledge of calling principles and practices
  • Knowledge of call center telephony and technology
  • Experience in a call center or customer service environment

Behavioral Competencies:

  • Ability to sustain interpersonal and professional relationships with internal colleagues.
  • Basic understanding of a team’s strategy and how tasks contribute to the greater good.
  • Consistently works within internal processes and procedures.
  • Engagement in corporate initiatives, as requested.

Key Competencies:

  • Excellent Communication skills
  • Judgment abilities
  • Problem analysis and problem-solving
  • Solid time management skills
  • Active Listener
  • Disciplined
  • Proactive approach

Shift Timings: 6:00 PM to 3:00 AM
Location: Paragon City, Burki Road, Lahore.

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