Program Support Specialist

Required:

• Bachelor’s Degree or equivalent
• Knowledge of relevant computer applications
• Knowledge of certain field-related topics
• Fresh with excellent communication Skills
• 2 years experience in the BPO industry or a reputed call center. or
• Medical billing, Pharmacy courses, or any related courses to the field are a plus point.
• Fluent in the required language i.e. English
• Knowledge of calling principles and practices
• Knowledge of call center telephony and technology
• Experience in a call center or customer service environment

Behavioral Competencies:

• Ability to sustain interpersonal and professional relationships with internal colleagues.

• Basic understanding of a team’s strategy and how tasks contribute to the greater good.

• Consistently works within internal processes and procedures.

• Engagement in corporate initiatives, as requested.

Key Competencies:

• Excellent Communication skills
• Judgment abilities
• Problem analysis and problem-solving
• Solid time management skills
• Active Listener
• Disciplined
• Proactive approach

Shift Timings: 6:00 PM to 3:00 AM
Location: Paragon City, Burki Road, Lahore.