Programs Supervisor (non-profit, grant funded)

Job Title:
Programs Supervisor

Reports to: Director of Operations & Programs
Location: On-site – Various Program Locations
Schedule: Full-Time (Hours Vary)
Compensation: $32/hour - $35/hour

Position Summary

The Programs Supervisor provides day-to-day frontline oversight and leadership for multiple THLP service areas, including Community Outreach, Enhanced Care Management (ECM), Justice-Involved Services (JI), and Community Health Worker (CHW) programs. This individual ensures consistent, high-quality program delivery by supervising staff, monitoring service effectiveness, and reporting on outcomes to the Director of Operations & Programs.

Key Responsibilities

• Provide direct supervision, coaching, and daily support to staff across THLP programs.
• Oversee scheduling, workflow management, and service delivery for outreach, ECM, JI, and CHW programs.
• Conduct routine quality assurance checks and ensure adherence to all program policies, billing procedures, and documentation standards.
• Monitor participant engagement and service outcomes; ensure timely and accurate data entry and reporting.
• Support problem-solving and provide real-time decision-making to ensure continuity of care.
• Prepare and deliver weekly operational reports and updates to the Director of Operations & Programs.
• Coordinate staff schedules, coverage plans, and resource allocations based on program needs.
• Participate in staff onboarding, training, and ongoing professional development initiatives.
• Serve as a liaison between staff, leadership, and external stakeholders as directed.
• Perform other duties as assigned to support THLP’s mission and operations.

Minimum Qualifications

• Associate’s degree in human services, social work, public health, or a related field (bachelor’s degree preferred).
• Minimum of 2 years experience in the human services, behavioral health, or social services field.
• Demonstrated leadership skills with the ability to motivate and guide teams.
• Certified Substance Use Counselor and/or Peer Support Specialist (PSS) strongly preferred.
• Strong communication, organizational, and critical thinking skills.
• Self-starter with the ability to work independently and manage multiple priorities.
• Comfortable working in a fast-paced, community-based setting.
• Must have access to an insured vehicle and valid California driver’s license.
• Flexibility to work non-traditional hours including evenings or weekends as needed.

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