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Project Coordinator II - Engineering
Job Description:
Qualifacts
is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients. Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.
Key Responsibilities
- Manage intake of reported issues and investigation requests; ensure submissions contain sufficient detail to be actionable
- Partner with engineers to clarify scope, request missing information, and confirm next steps when issues are not yet investigable
- Track work items through investigation, handoff, and resolution states, ensuring progress and visibility
- Coordinate across engineering, product, support, and operations to align on priorities and expectations
- Maintain clear documentation and status updates for stakeholders
- Identify recurring gaps in intake quality, process breakdowns, or workflow inefficiencies and surface them for improvement
Knowledge & Application
- Familiarity with software development and production investigation workflows
- Experience working with issue tracking systems and documentation tools
- Ability to understand technical context well enough to ask the right clarifying questions
Complexity & Problem Solving
- Manages multiple concurrent work streams with competing priorities
- Exercises judgment in determining when work is ready to proceed versus when additional information is required
Collaboration & Interaction
- Works closely with engineering leads, managers, and investigators
- Communicates clearly and confidently with both technical and non‑technical stakeholders
Minimum Qualifications
- Bachelor’s degree or equivalent experience
- 3–5 years of experience in project coordination, technical operations, or engineering support roles
- Strong organizational skills, attention to detail, and follow‑through
- Ability to communicate clearly and unambiguously in English, both in writing and discussion.
This person will Serves as the central coordinator for production issue management, ensuring clear scope, prioritization, and effective resolution across the engineering team.
This is an onsite position, 5 days/week, in the Vadodara office working the DAY SHIFT. Remote applicants will not be considered.
Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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