Project Coordinator (Internal Operations - CMS)

We are seeking a highly organized and detail-driven Project Coordinator (Internal Operations) to manage daily execution tracking, pipeline visibility, and structured coordination between Sales and Production teams across our CMS Business Unit .

This role is critical to ensuring operational clarity, financial discipline, and strict execution control . The Project Coordinator will monitor pipelines, enforce SOPs, track payment realization, and ensure seamless internal handovers.

This is a purely internal coordination role and does not involve direct client communication, sales negotiations, pricing, or scope definition.

Key Objectives of the Role:

• Maintain real-time pipeline and profile visibility
  

• Ensure structured execution control
  

• Enforce SOPs, workflows, and guardrails
  

• Track expected vs realized payments
  

• Enable smooth internal coordination between Sales and Production teams.
  

  
  

Scope of Responsibility:

• Internal coordination between Sales and Production
  

• CMS-wide pipeline & profile monitoring
  

• Payment realization & revenue tracking
  

• Enforcement of guardrails, SOPs, and workflow rules
  

• Daily operational follow-ups
  

• Reporting directly to Business Unit Head

  
  

Key Responsibilities:


1. Pipeline & Profile Control:

• Monitor all CMS profiles daily (Upwork and internal channels).
  

• Maintain real-time visibility of:
  

  • Active projects
    

  • Upcoming starts
    

  • Pending approvals
    

  • Payment milestones
    

• Ensure zero silent stagnation across profiles.
  

• Flag risks and bottlenecks proactively.
  

• Maintain structured and up-to-date pipeline dashboards.
  

2. Sales → Production Coordination:

• Ensure smooth internal handover from Sales to Project Management.
  

• Validate completeness of:
  

  • Scope documentation
    

  • Project timelines
    

  • Approved deliverables
    

• Prevent incomplete or unclear tasks from entering production.
  

• Coordinate internal clarifications before execution begins.
  

• Enforce disciplined handover workflows.
  

3. Guardrail & SOP Enforcement:

• Ensure strict adherence to defined CMS workflows and SOPs.
  

• Verify tasks meet Definition of Ready (DoR) before execution.
  

• Confirm proof of work before QA transition.
  

• Prevent workflow bypassing.
  

• Identify and report repeated SOP violations.
  

4. Payment Realization & Revenue Tracking:

• Track weekly CMS expected payments.
  

• Monitor milestone approvals and withdrawals.
  

• Ensure:
  

  • Timely deliverable submission
    

  • Correct milestone triggering
    

  • No invoicing or revenue gaps
    

• Maintain accurate CMS revenue tracking sheets.
  

• Proactively highlight payment risks.
  

5. Daily Operational Follow-Through:

• Monitor all CMS operational boards daily.
  

• Identify stalled tasks and ownership gaps.
  

• Coordinate with PMs and Production Leads to unblock issues.
  

• Ensure task status accuracy.
  

• Escalate risks with full operational context.
  

6. Reporting & Visibility:

• Maintain structured CMS pipeline dashboards.
  

• Provide weekly operational snapshots covering:
  

  • Active revenue
    

  • Expected payments
    

  • Delayed projects
    

  • SOP breaches
    

• Support Weekly Business Pulse reporting.
  

  
  
  

Requirements

Education:

• Bachelor’s degree in business administration, Project Management, Operations, IT, or a related field.
  

Experience:

• 2–4+ years of experience in Project Coordination, Operations Management, or Delivery Management .
  

• Prior experience working in software houses, digital agencies, or IT services companies preferred.
  

• Exposure to CMS projects (WordPress, Shopify, Webflow) is a plus.

  
  

Core Competencies:

• Strong organizational and execution management skills
  

• High attention to detail, timelines, and accuracy
  

• Excellent coordination and follow-up ability
  

• Strong analytical and problem-solving mindset
  

• Ability to manage multiple workflows under pressure
  

• Clear communication and stakeholder coordination skills

  
  

Tools & Process Knowledge (Preferred):

• Project management tools (ClickUp, Jira, Asana, Trello, Monday.com, etc.)
  

• CRM & pipeline tracking systems
  

• Excel / Google Sheets for reporting & dashboards
  

• SOP-driven operational environments
  

  
  
  

Benefits

What We Offer:

• Market Competitive salary
  
• Transportation facility for the female staff
  
• Monetary benefits include Eid Bonuses, Performance Bonuses, EOBI Pension plan, Paid leave compensation.
  
• Medical benefits: Family healthcare Including maternity, Family OPD reimbursable, Maternal/Paternal leaves.
  
• In-house recreational facilities: Outdoor sports area, Billiards & Foosball table, Xbox & Media Room, Gym facility.
  

Other Information's:

• Shift: Night
  
• Timings: 9:00 pm to 6:00 am
  
• Location: PECHS Block 06, Shahrah e Faisal, Karachi.
  
• Days: Monday to Friday
  
• Employment Type: Full-time