Project Engineer / Senior Escalation Technician Tier 3

Executive Summary (Read Before Applying)

Tier 3 Technology is a fast-growing MSP/MSSP serving businesses across the country. We’ve experienced over 300% growth in the past three years, and we are continuing to scale with intention - bringing on professionals who take ownership of their work and operate at a high level.

This is a fast-paced, high-accountability environment. We are not a fit for individuals looking for a passive role or a step-by-step hand-holding.

Before applying, please understand the following:

• Applications submitted without a resume will not be considered.
• Candidates are expected to review and understand the role prior to applying.
• We are looking for serious professionals who value preparation, communication, and accountability.

We respect your time and expect the same in return.

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Project Engineer / Senior Escalation Technician Tier 3

Own the outcome. Fix what others can’t. Build what’s next.

Overview

Tier 3 Technology is hiring a Project Engineer / Senior Escalation Technician to serve as a top technical resource in our organization.

This role owns:

• Major project execution (onboarding, migrations, infrastructure)
• The final escalation point for anything our team cannot solve

You will absolutely handle escalations - but not just to close tickets.
Your responsibility is to resolve, document, and ensure the issue doesn’t escalate again.

This is a high-accountability role. You are expected to solve what others cannot, execute projects with minimal supervision, and elevate the entire team in the process.

What You’ll Actually Do

• Run client onboardings end-to-end (no hand-holding)
• Execute complex projects: cloud migrations, infrastructure rebuilds, security implementations
• Act as the final escalation point—own complex issues through full resolution
• Close escalation tickets properly: root cause, documentation, and knowledge transfer
• Train Tier 1/2 so the same issue does not escalate twice
• Work directly with clients in a consulting capacity when needed, not just support
• Identify when work exceeds scope and flag billable change orders proactively
• Mentor the team and raise the overall technical standard

What This Role Is NOT

• Not a ticket-queue role where you’re judged on volume
• Not a “throw it over the wall” escalation point
• Not a place to wait for instructions or rely on vendors to solve problems

What You Need to Be Successful

• 3–5+ years in an MSP or complex IT environment
• CompTIA Security+, Microsoft certifications (MS-900 and beyond), or equivalent
• You’ve owned and delivered projects, not just assisted
• You’ve handled escalations that required real troubleshooting—not Google-and-forward
• Strong working knowledge of:
• Microsoft 365 / Entra ID / Intune / hybrid environments
• Networking (VLANs, firewalls, VPNs, DNS/DHCP)
• Experience with modern security tooling (CrowdStrike, Huntress, WatchGuard, etc.)
• Ability to communicate clearly with both technical teams and business stakeholders

What Success Looks Like

• Projects are delivered on time, on scope, without chaos
• Escalations are fully resolved, documented, and rarely repeated
• Tier 1/2 improves because you transfer knowledge, not just fixes
• You identify scope creep before it becomes free work
• Clients trust your judgment and ask for you by name
• You operate with minimal oversight

Compensation & Structure

• Salary: $69,500 – $97,500
• Accountability: Scorecard-driven
• Rotation Eligible: Yes

Where This Role Goes

• Technical Services Director
• Security / MSSP specialization track

Growth requires leadership, ownership, and business awareness.

Final Note

We don’t expect perfection - but we do expect ownership.

When something reaches Tier 3, it stops there.
You fix it, document it, and make sure the team is stronger because of it.

Pay: $79,500.00 - $99,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person