Project Management and Process Improvement Administrator

Overview
**Must reside in Arizona. This position may offer the ability to work remotely, within Arizona, based upon the agency’s business needs and continual meeting of expected performance measures.

A career in public service awaits you. COME JOIN OUR TEAM!

A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

What You'll Do to Contribute to Agency Success:

In collaboration with Agency Leadership and the Governor's Transformation Office, the purpose of this position will be to work with leaders throughout the agency to change processes to provide for better outcomes for AHCCCS members and stakeholders. Additionally, this position leads the project management team in the Division of Public Policy and Strategic Planning (DPPSP) which administers large scale projects involving multiple internal and external stakeholders. Finally, this position will work with AHCCCS leadership and the Governor's Office to oversee the AHCCCS strategic plan and measure progress towards the agency goals.

The Project Management and Process Improvement Administrator will work with leaders and staff throughout the agency to understand AHCCCS systems and processes and identify potential areas for improvement. This role will utilize their knowledge and experience to recommend tools and methods to leaders and staff to improve processes and track outcomes. The Project Management and Process Improvement Administrator will lead the DPPSP project management team which leads enterprise-wide projects. This role will require the administrator to know how to utilize project management tools to organize and lead large teams and balance competing priorities. This role will also lead the agency in establishing best practices for project management.

The Project Management and Process Improvement Administrator is charged with assisting Executive Management in establishing and advancing a strategic vision for the agency. The role will be charged with updating the Agency Strategic Plan, administering internal workgroups, and tracking agency progress towards strategic goals.

Responsibilities

• Lead, plan, perform, and implement process improvement initiatives. Diagram and evaluate existing processes. Delegate and be accountable for project research, action item completion, overall schedule and achievement of goals. Organize, lead and facilitate cross-functional project teams, communicate team progress. Provide consultation on the re-engineering techniques to improve process performance and the quality of services provided. Build and maintain working relationships with executive and middle management, process improvement project team members, and the Government Transformation Office (GTO) Team.
• Oversee the DPPSP project management team, provide updates to leadership on enterprise-wide projects, establish and administer a project management community of practice.
• Update the agency strategic objectives to reflect executive direction, provide project management support to teams administering the strategic plan, track progress towards strategic plan outcomes.
• Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Collect data to identify root cause of problems. Measure performance against process requirements. Align improvement to performance shortfalls.
• Track agency successes and provide updates to the Governor's Office. Participate in cross agency government transformation teams and share best practices.

Experience

• Leading Kaizen or team-based problem-solving events
• Principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs and work
• Arizona Revised Statutes
• State government organization, operations, processes and procedures
• Concepts and techniques associated with strategic planning, quality management, and change management
• Business concepts and techniques
• Budgeting practices

Minimum:

• Bachelor’s degree preferably in Operations Management, Business Administration, or closely related. At least three years of experience with lean tools and leading improvement efforts.

Preferred:

• Black Belt or MBB. Demonstrated track record of successful improvement efforts.

Pay: $90,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Phoenix, AZ 85007