Project Manager

Job Summary

The Project Manager is responsible for planning, coordinating, and overseeing projects from initiation through completion to ensure on-time, on-budget, and high-quality delivery. This role serves as the main point of contact for assigned customers, facilitating seamless communication between internal departments—including production, purchasing, customer service, and sales—and ensuring customer expectations are met or exceeded. The Project Manager monitors progress, manages schedules and budgets, resolves issues, and ensures project goals align with company standards and objectives.

Essential Duties and Responsibilities

• Serve as the primary point of contact for assigned customer accounts and project groups.
• Manage all aspects of project execution, including planning, scheduling, production, shipping, and installation.
• Coordinate and facilitate communication between production, purchasing, customer service, sales representatives, and management.
• Establish and maintain detailed project schedules; monitor progress and ensure milestones and deadlines are achieved.
• Identify potential risks, resolve issues, and communicate project changes or delays to all stakeholders.
• Track and manage purchase orders, sales orders, and invoices for customers and third-party vendors.
• Monitor project costs and budget performance; communicate contingencies and changes promptly.
• Provide regular updates to customers and internal teams regarding project status, installation progress, shipping timelines, and service activities.
• Lead or participate in Quality Assurance initiatives as required.
• Manage resources to ensure production and installation schedules remain on track.
• Evaluate operational requirements at each project stage and coordinate internal resources effectively.
• Implement process improvements and change management practices to enhance efficiency and communication.
• Maintain accurate documentation and reporting for all assigned projects.
• Ensure compliance with company policies, procedures, and legal guidelines.
• Promote and maintain a safe, clean, and organized work environment.
• Perform other duties as assigned by management.

Required Skills and Abilities

• Strong proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Excellent verbal and written communication skills across all organizational levels.
• Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment.
• Strong problem-solving and organizational skills with a high attention to detail.
• Demonstrates professionalism, accountability, and a proactive, team-oriented attitude.
• Effective leadership and collaboration skills.
• Ability to work flexible hours, including evenings or weekends as required.
• Ability to travel as needed.

Education and Experience

• Bachelor’s degree preferred (Associate’s degree or equivalent experience accepted).
• 3–5 years of experience in project management, customer service, operations, or a related field.
• Experience in retail construction, installation, or manufacturing environments preferred.
• Prior supervisory or leadership experience a plus.
• Familiarity with ERP systems (e.g., Macola) preferred.

Physical Demands

• Prolonged periods of sitting, standing, or walking.
• Must be able to occasionally lift, push, pull, and/or move up to 25 pounds.

Work Environment

• Work performed primarily in an office environment (onsite role; remote work not available).
• May require occasional extended hours based on project deadlines.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.