Project Manager

At SPAR, we're on a mission to help clients scale and grow by continually innovating and delivering great Customer and Employee experiences. We are seeking a dynamic, collaborative Project Manager with consulting experience to advise, plan, and lead project teams to implement and sustain a variety of cloud solutions for CRM and Contact Centers. Projects may range from complex initiatives tied to a specific business unit or enterprise-wide projects. Ideally, we are looking for analytical, organized multitaskers with strong business acumen and knowledge of consulting practices.

Role and Responsibilities

• Develop and manage comprehensive project plans outlining tasks, timelines, dependencies, and key deliverables.
• Engage with cross-functional stakeholders within the IT/SaaS sector to ensure alignment and seamless execution.
• Manage Scope of Work (SOW) effectively, ensuring deliverables are completed on time, within budget, and aligned with client expectations.
• Lead Agile/Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Implement a hybrid approach by leveraging Agile, Scrum, Kanban, and Waterfall methodologies, as needed.
• Maintain project tracking in Jira ensuring all stories have descriptions, acceptance criteria, and estimates. Asana or ClickUp experience a plus.
• Oversee resource allocation, timesheet approvals, and workload balancing in Polaris.
• Monitor project risks, maintain a risk log, and proactively mitigate potential issues before they escalate.
• Establish clear stakeholder communication, including project updates, status reports, and expectation management.
• Collaborate closely with development, design, and implementation teams to understand project details (both functional and technical). You don’t need to code but must understand the project and its deliverables.
• Ensure adherence to SDLC and DevOps best practices, with an ability to navigate technical project delivery.
• Foster a consultative approach, understanding client needs, articulating solutions, and guiding teams toward successful outcomes.
• Handle multiple projects simultaneously, maintaining efficiency, organization, and prioritization of tasks.
• Adapt project management methodologies based on project requirements and business objectives.

What makes a Project Manager successful at SPAR:

Project Execution & Agility

• Apply PMBoK principles to manage project lifecycle effectively.
• Track scope, hours, priorities, and resource allocation.
• Ensure transparent communication and expectation management with stakeholders.
• Seamlessly transition between Scrum Master and Project Manager roles.
• Guide Agile maturity while integrating traditional project management methods.
• Adapt frameworks (Scrum, Kanban, Waterfall) based on project needs.

Technical Acumen & Consulting Expertise

• Understand SDLC and DevOps processes to align technical solutions with business goals.
• Identify and mitigate project risks proactively.
• Provide consultative guidance to clients, ensuring project success beyond execution.

Collaboration, Leadership & Stakeholder Management

• Align cross-functional teams and stakeholders to ensure smooth project execution.
• Identify and resolve project challenges before escalation.
• Lead by example, fostering accountability and continuous learning.
• Navigate stakeholder expectations across sponsors, decision-makers, and end-users.
• Manage multiple projects efficiently, balancing priorities in ambiguous scenarios.

Continuous Improvement & Emotional Intelligence

• Maintain a growth mindset, improving processes and methodologies.
• Foster strong relationships through emotional intelligence and effective communication.
• Adapt leadership style to evolving project requirements, ensuring sustained team success.

Requirements:

• 6+ years of experience as a Project Manager, preferably in an Agile environment.
• Strong understanding of Agile methodologies, including Scrum, Kanban, and Waterfall.
• Experience managing IT consulting projects, particularly within the SaaS or CRM space.
• Expertise in SOW management, workload estimation, tracking, and reporting.
• Hands-on experience with Jira (preferred) or similar tools (Asana, Rally, ClickUp) for project tracking and reporting.
• Strong stakeholder engagement skills with experience working in a consulting environment.
• Knowledge of Salesforce or other CRM platforms.
• Preferred certifications: PMP (strongly preferred), CSM, PMI-ACP, or PSM.
• Excellent problem-solving skills, adaptability, and a proactive mindset.
• High emotional intelligence, effective communication, and the ability to manage relationships across various organizational levels.