Project Manager

Description:

PROJECT MANAGER

Department: Enterprise Systems Group

Billable Hours Goal: 80% of worked hours

Position Type: Full Time

Travel Required: Minimal as needed

JOB SUMMARY:

As a Project Manager, you will deliver multiple complex concurrent projects (multiple phases, applications, geographies, etc.), on time, on budget and to the agreed scope. Lead internal resources to maintain on-time delivery of current projects.

REPORTS TO: Manager of Projects and Service Delivery

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

• Maintain overall management of the client relationship, project schedule, budget and scope
• Ensure that sufficient resources and budget are available for completing all project activities
• Act as liaison and central focal point for internal stake holders – ie: Support, Development, Executive management, Finance
• Prepare management deliverables (Project Plan, Project Change Orders and Project Lists) and use these deliverables to conduct the Project. Track the status of deliverables and any decisions made regarding Project Change Requests and outstanding issues
• Notify client stakeholders of project issues and submit recommendations to resolve them
• Maintain regular contact with the Client Project Manager, providing the status of project progress
• Ensure that commitments and changes to commitments resulting from the requirements are negotiated with affected groups
• For approved Project Change Orders, update all documentation and project work plan to reflect changes in requirements and commitments
• Champion and adhere to implementation methodology
• Ability to identify Risk and manage/mitigate
• Ensure project related documentation is updated and delivered on-time
• Assist with development of Project Management disciplines as required

ADDITIONAL RESPONSIBILITIES:

• Act as liaison and central focal point for Epicor resources including scheduling, secondary installation, configuration and training
• Maintain daily timesheet and expense report entries and submit them accurately and timely
• Other duties as required

Requirements:

TECHNICAL SKILLS:

• High level of proficiency (intermediate) in MS Office, MS Project and SharePoint

SOFT SKILLS & ABILITIES:

• Experience in managing stakeholders
• Demonstrated ability to manage and reduce project risk
• Strong written and verbal communication skills
• Pleasant and professional demeanor in all client and internal communications
• Ability to multitask
• Intellectually resourceful with sound judgment and effective decision-making abilities
• Independent worker and able to work effectively on daily tasks without direct supervision
• Strong organization skills and ability to operate efficiently throughout daily tasks
• In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate
• Demonstrates empathy with team members in a professional manner at all times
• Work well with clients at all levels
• Operates with client satisfaction in mind
• Energetic, enthusiastic and results-oriented
• Strong troubleshooting and analytical skills

EDUCATION, EXPERIENCE, & KNOWLEDGE:

• Bachelor level degree
• PMP / Prince Certification preferred
• 5 – 10 years of relevant experience

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Use of computer and office equipment
• Ability to remain calm in stressful situations
• Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

• Ability to schedule evening or weekend work occasionally
• Valid driver’s license in your state of residence and reliable personal vehicle

DATE CREATED/REVISED: November 2025