
JOB_REQUIREMENTS
Employment Type
Not specified
Company Location
Not specified
- 6 to 8 Years
- Full Time
- Mumbai
- As per industry standard
- Lead and oversee end-to-end BPO operations, including process setup and performance management .
- Supervise team leaders and agents to achieve daily productivity and quality targets .
- Establish SOPs and reporting systems for smooth execution .
- Coordinate with senior management for business insights and operational improvement .
- Conduct outbound outreach to identify and onboard new channel partners .
- Maintain relationships with existing partners and ensure engagement .
- Coordinate meetings, data submissions, and documentation .
- Support TL and Manager in lead tracking and reporting .
- Graduate / Masters in related field
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