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Project Manager
Full Time - Mebane, NC
Project Manager
Job Summary: The role of a Project Manager is to develop, plan, and manage customer projects internally as it relates to adherence and secondary packaging for this unique specialty/converting operation. Achieve high customer satisfaction effectively through and with operations, customer service, sales, and the customer.
Major Job Responsibilities:
Business Excellence
- Manage and lead new product introduction and launches from conception to delivery, including order entry, supply chain and production to ensure optimum solution and level of customer focus achieved.
- Responsibility for delivering excellent customer service in both the development phase of a project and production phase of the manufacturing process. This is designed to deliver and facilitate growth in the adherence and secondary packaging market.
- Drive customers generated projects. Responsible for coordinating activities of the project team, identifying appropriate resources, and developing schedules to ensure timely completion of projects.
- Manage and develop documentation for internal equipment, material, and process trials.
- Run and compile reports from ERP system (EFI Radius and PSA) for management review.
- Develop job aids, process maps and Gantt charts for critical processes and projects to train department leads on new processes.
- Work closely with scheduling and planning teams and help manage and review production capacity and constraints.
- Liaison between the plant, sales, customer service, and customers on all customer related projects and new product introductions (NPI) and approvals.
- Host and lead weekly meetings with customers and interplant teams as per the project requirements.
- Develop technical competency to support customer and sales enquiries.
- Build technical reports using Microsoft (Excel, PowerPoint, Word) tools for team review.
- Support line trials and troubleshoot issues internally and at customer sites.
- Lead and assist with site transfer/outsource work to other plants/third party vendors or work coming in from other plants.
- Support pricing and directly engage Customer Service Representatives (CSR’s) in new product introduction/development.
- Key point of contact at the site for customer visits.
- Key point of contact for commercial organization for samples and information requests.
- Provide expertise and technical support on ERP system modules and VWT as needed.
Critical Skills / Capabilities:
- Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates tackling a problem by using a logical, systematic, or sequential approach.
- Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in both interpersonal and team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others. Works through conflict constructively.
- Accountability: Holds self and others responsible for actions and result.
- Adaptability: Demonstrates agility, flexibility, and a willingness to modify one’s approach to achieve desired results; responds quickly to changing demands, processes, and updated information.
- Detailed-Oriented: Has an eye for recognizing errors or differences; plans and completes work with thoroughness, giving attention to specific information and individual details, conditions, necessary record keeping, and elements of that work.
Qualifications/Requirements:
To perform the duties of the job, this role requires:
- Excellent communication and interpersonal skills – verbal, written, electronic.
- Performa/Handle multiple tasks in a high energy environment without losing sight of long and short term company objectives.
- Be able to find solutions to problems by being creative, adaptable, flexible, and innovative
- Willing to travel to customer/vendor locations.
- General knowledge of associated machinery and processing.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word, Project).
- Other technical tools such as VISIO, MiniTab, and AutoCad are preferred, not required.
- Demonstrate good time management and methodical approach to organization and project planning.
- Be able to work well with others and collaborate with different departments.
Experience:
- Preferred: 2+ years of manufacturing experience in a fast-paced work environment
Education:
- Required: Bachelor’s Degree in technical discipline (i.e engineering) or equivalent experience
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