Project Manager, Arts Programming and Venue Management

Venue Operations & Programming Manager

Employer: Events by One

Work Location: Hybrid. Remote and onsite at a venue in downtown Los Angeles.

Employment Type: Full-time

Reports to: CEO and Client Leadership

Key Duties: Manage on-site operations Team (Site Operations, Guest Experience, Technical/AV, Programming) and collaborate with various client teams (Finance, Legal/Contracts, Sales, Development and Compliance). This role is also hospitality driven, and this candidate will interact with venue clients and their teams regularly.

Position Summary

The Venue Operations & Programming Manager serves as the primary liaison between the in-house sales and programming team for a dynamic art park and rental venue and the clients who activate the space for private events. This role is responsible for ensuring seamless coordination across event execution, venue operations, and stakeholder communication.

The position works closely with city officials and regulatory partners to secure approvals, manage compliance requirements, and uphold all contractual obligations. In addition, this position oversees on-site operations, including staff scheduling, vendor coordination, and overall venue readiness.

This role plays a critical part in ensuring that all programming and events align with the client’s strategic vision, financial goals, brand standards, and commitment to community engagement.

This position is responsible for calendar management, contracting workflows, invoicing, vendor coordination, staffing oversight, and performance reporting. The manager produces clear financial and operational reporting for executive stakeholders, identifies risks and opportunities, and drives disciplined follow-through on decisions made by Executive Leadership.

The ideal candidate is bilingual (English/Spanish), highly organized, hospitality-minded, and confident managing teams and vendors in a fast-moving and high-pressure environment. They are advanced in Microsoft Office and Windows systems, comfortable in venue management software (Momentus preferred), and able to operate independently with strong project management rigor.

Key Responsibilities

1) Client liaison leadership and venue governance

• Act as the single point of accountability for HQ-to-venue communication, ensuring timely alignment on priorities, approvals, and escalations.
• Represent client leadership in direction to the on-site team and ensure venue decisions reflect client standards, policies, and community commitments.
• Establish and maintain operating rhythms: weekly status reviews, monthly performance reporting decision logs, profit and loss statements, and issue escalation pathways.
• Translate leadership direction into practical operational requirements and timelines; follow through until implementation is complete.

2) Financial stewardship, reporting, and performance management

• Own venue business reporting: revenue/expense tracking, budget vs. actuals, forecasting, and variance explanations.
• Review and validate invoices, client billing, vendor costs, and event-related charges to ensure accuracy and documentation integrity.
• Build executive-ready reporting dashboards and summaries (weekly/monthly/yearly), highlighting utilization, revenue pipeline, risk items, and corrective actions.
• Partner with client Finance and Compliance teams to ensure internal controls, approvals, and documentation standards are consistently met.

3) Venue calendar, booking flow, and utilization strategy

• Manage and govern the venue master calendar across programming, rentals, internal client priorities, maintenance windows, and blackouts.
• Ensure scheduling decisions reflect operational capacity, technical requirements, staffing needs, and client strategic objectives.
• Maintain a disciplined intake and approval process for event requests (scope, feasibility, pricing, client fit, and operational impact).
• Use venue data and feedback to recommend improvements to booking policies, packages, pricing, and operational readiness.
• Work with designated sales teams to improve efficiency in booking and client hand off.

4) Contracting, invoicing, and client/vendor management

• Oversee contracting workflows in coordination with client Legal/Contracts and the on-site programming team: scopes, terms, insurance requirements, and vendor compliance.
• Ensure invoice generation, payment terms, deposits, refunds (if applicable), and closeout documentation are accurate and timely.
• Maintain organized records of contracts, COIs, permits (as needed), vendor agreements, and post-event wrap notes.
• Manage event vendor relationships (preferred vendor lists, performance standards, onboarding, and issue resolution).

5) Team leadership and staffing management

• Lead and/or directly supervise a cross-functional venue administration/operations team (10+ staff), establishingclear expectations and accountability.
• Oversee staffing plans and scheduling practices for consistent coverage; support hiring/onboarding as needed in coordination with onsite leadership.
• Coach leaders on service standards, guest experience expectations, and operational discipline—especially during peak periods and special events.
• Promote a bilingual, respectful, safety-conscious culture that reflects client values.

6) Hospitality excellence and stakeholder experience

• Set and uphold hospitality standards across client interactions, tours, VIP/partner visits, and community-facing events.
• Ensure the venue experience is consistent, welcoming, and accessible for diverse audiences in both English and Spanish.
• Address escalated guest/client issues with professionalism; ensure root causes are documented and corrected.

7) Project management, continuous improvement, and systems

• Lead projects that improve operational reliability and clarity: SOPs, checklists, templates, run-of-show standards, and communication workflows.
• Drive adoption and best practices for systems and tools (Microsoft Office; Momentus preferred), ensuring data quality and consistent usage.
• Identify operational risks early (staffing, technical capacity, budget, vendor performance) and implement mitigation plans.

Required Qualifications

• Bilingual fluency in English and Spanish (spoken and written).
• 5+ years of relevant experience in venue operations, hospitality operations, event operations, cultural programming, or facility/space utilization management.
• Demonstrated experience managing teams of 10+ staff (directly or through supervisors).
• Advanced expertise in Microsoft Office (Excel, Word, PowerPoint, Outlook); ability to build clear reporting, budgets, trackers, and executive summaries.
• Proven experience with venue calendar management, invoicing, contracting workflows, staff scheduling, and event vendor management.
• Strong operational judgment and ability to work independently, prioritize, and execute with minimal oversight.
• Strong project management capability (planning, timelines, documentation, stakeholder alignment, follow-through).

Preferred Qualifications

• Proficiency with Momentus Venue Management (comparable venue/event booking and invoicing platformsacceptable).
• Experience supporting public-facing venues with multimedia/technical requirements.
• Familiarity with contract insurance requirements (COIs), vendor onboarding, and risk/safety considerations in event environments.
• Experience operating within a large organization with formal approval chains (procurement, legal, finance).

Core Competencies

• Executive-level communication and stakeholder management
• Financial rigor and comfort with budgets, invoicing, and variance analysis
• Hospitality mindset and service standards leadership
• Operational discipline: documentation, templates, workflows, and data accuracy
• Vendor management and contract process fluency
• Calm, solutions-driven leadership under pressure
• High ownership, integrity, and follow-through

Work Environment / Physical Requirements

• Combination of remote work and regular onsite venue presence as needed (events, inspections, key meetings).
• Frequent evenings/weekends aligned to major events or leadership priorities.
• Indoor/outdoor movement depending on site; exposure to sound/light elements common in multimedia environments.
• Ability to walk the venue, attend on-site meetings, and respond quickly during time-sensitive escalations.

What Success Looks Like (First 90 Days)

• Clear governance cadence established (weekly ops review + monthly executive reporting).
• Accurate, consistent financial reporting and clean documentation of contracts/invoices.
• Calendar governance working smoothly with fewer scheduling conflicts and clearer feasibility sign-off.
• On-site team aligned to client direction with fast issue escalation and reliable follow-through.
• Measurable improvements in utilization clarity, vendor performance, and guest/client satisfaction.

Application Process

Submit an application through Indeed with resume and a brief cover letter describing:

• Your experience managing venue operations and programming,
• Your approach to financial reporting and calendar governance, and
• Your proficiency with Microsoft Office and Momentus, if applicable

Job Types: Full-time, Temporary

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunities for advancement
• Vision insurance

Work Location: Hybrid remote in Los Angeles, CA 90012