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Project Manager - IT Vendor Manager
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Seeking an IT Vendor Manager who will be responsible for developing and maintaining strong relationships with key IT vendors and service providers. Additionally:
- Serve as the escalation point for vendor-related issues and disputes.
- Facilitate regular vendor performance and business reviews.
- Oversee negotiation, execution, and renewal of IT Statements of Work (SOWs).
- Ensure alignment with legal, financial, and operational standards.
- Monitor compliance with SLAs, KPIs, and contractual obligations.
- Collaborate with legal and procurement teams to ensure enforceable and favorable contract terms.
- Track vendor spend and ensure alignment with IT budgets and forecasts.
- Identify and manage vendor-related risks, including cybersecurity, data privacy, and operational continuity.
- Support audits and compliance initiatives related to vendor engagements.
- Log and track vendor-related issues, escalations, and change requests.
- Coordinate resolution of service disruptions or contract disputes.
- Document change control approvals for IT services or infrastructure
- Schedule and document vendor meetings, demos, and onboarding sessions.
Requirements
Skills
Required/Preferred
Years
Candidate Experience
Manage vendor relationships for software, hardware, cloud services, and IT consulting engagements.
Required
3
Experience tracking SLAs, KPIs, and risk metrics; initiating corrective actions for underperformance.
Required
3
Knowledge of IT procurement standards, including cybersecurity, data privacy, and accessibility.
Required
3
Ability to develop and maintain a strategic vendor portfolio aligned with the agency’s IT roadmap
Required
3
Conduct market research to identify emerging technologies and qualified vendors.
Required
3
Benchmark vendor pricing and service levels against industry standards to ensure value for money.
Required
3
Benefits
Benefit Package includes:
- Paid Sick Time
- Insurance for Medical, Dental, Vision and Life Available
- 401(k) including Employer Match
- HSA, Short-term & Long-term Disability Available
- We are an EEO/Veterans/Disabled employer
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