Role Mission

Own outcomes for ARDEM’s LTL clients — from pre-sales solution design to steady-state delivery and account growth. You’ll build automation-driven, high-accuracy billing solutions that deliver measurable client value in accuracy, speed, and customer satisfaction.

What “Great” Looks Like

You’ve run LTL back-office/billing or logistics PMO operations for U.S. shippers, carriers, or 3PLs. You’re fluent in LTL exceptions and accessorials (reweigh/reclass, limited access, liftgate, blind shipments, appointments, etc.), can reconcile EDI 210 invoices, track via PRO, and improve first-pass yield using SMC³ (RateWare, CzarLite, CarrierConnect) and a modern TMS.

Key Impact Areas

1. Pre-Sales Solutioning

• Partner with Sales as the operational SME to translate discovery into detailed future-state workflows, SLAs, FTE & automation models, and a pilot plan.
• Align with “co-creation” style BPM delivery — domain-led, data-backed, and measurable.

2. Transition & Implementation

Stand up full LTL workflows: intake validation rating exception handling invoice audit/reconciliation

• client reporting.
• Lead onboarding and establish process controls for EDI 204, 210, 214, 990, 997/999 transactions.

3. Delivery & Continuous Improvement

• Drive KPI attainment and ongoing improvement in accuracy, cycle time, and exception reduction.
• Build operational dashboards and playbooks that function as “the client’s billing department.”

4. Client Success & Growth

• Conduct QBRs to demonstrate cost-to-serve and value capture.
• Identify upsell opportunities such as EDI 210 audit, accessorial charge analytics, carrier rate analysis, and OS&D workflows.

Must-Have Expertise

LTL Domain Mastery

• Deep understanding of accessorials & exceptions: appointments, limited access, liftgate, inside delivery, protect-from-freeze, blind shipments.
• Knowledge of NMFC classification, density logic, and ClassIT+ 2025 updates.
• Experience reconciling EDI 210 invoices, BOL/PRO tracking, and dispute handling.

Technical Tools

• Hands-on with SMC³ (RateWare, CzarLite, CarrierConnect) and major TMS platforms (McLeod, MercuryGate, OTM, Blue Yonder, Manhattan).

Experience

• 7+ years in freight/logistics (minimum 3 years in PM/Client Manager role).
• Prior experience in BPO/Shared Services or carrier/3PL operations is strongly preferred.
• Executive-level English communication skills — confident in presenting to U.S. clients.

Nice-to-Haves

• Work history with leading LTL carriers or 3PLs (ODFL, XPO, Estes, Saia, FedEx Freight, R+L, PITT OHIO).
• Exposure to freight audit/payment processes.
• Working knowledge of Python/SQL, RPA, and dashboard design.

KPIs You’ll Own

• First-Pass Invoice Accuracy (FPY): 98% on EDI 210 reconciliation.
• Exception Rate: 30–50% in 90 days (reweigh/reclass/accessorial disputes).
• Cycle Time: Continuous reduction; higher auto-rating hit rate via SMC³.
• Client NPS: +40 | Account Growth: 10% YoY expansion.
• SLA Attainment: Timely responses, backlog control, and exception aging targets met.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Engineering, or Business (MBA preferred).
• Proven leadership managing remote, client-facing teams for U.S. shippers/carriers.
• Hands-on with EDI transaction sets (204/210/214/990/997-999) and SMC³ + major TMS.

Why ARDEM

Own outcomes, not tickets. You’ll collaborate with clients to design and scale next-generation LTL billing and automation processes — seeing your playbooks become industry standards across freight operations.

How to Apply

Send your resume + a 2-minute introduction video to Recruitment_ARDEMDataServices@ardem.com
Subject: SPO – LTL