Job Summary:

Monitor tenant accounts and collect all monies owed by tenants. Abstract/set up lease documents. Provide ongoing maintenance of lease files, tenant billings, certificates of insurance and rent roll information.

Job Duties:

• Abstract all new leases and amendments, setting up and maintaining leases in property management software. Compile lease folders and prepare package for review.
• Input daily cash receipts in property management software. Follow standard operating procedure for monthly rent collections including late fees, legal proceedings, evictions, etc.
• Generate correspondence to tenants including notification of monthly payment instructions, special billings, and changes to payments.
• Work with Property Managers and key stakeholders to research and correct outstanding issues related to tenant accounts.
• Prepare tenant account reconciliations as needed.
• Notify Property Managers and Leasing Agents of expiring leases, and complete final reconciliations, charges to account, and security deposit refunds.
• Prepare annual reconciliations of Common Area Maintenance and Real Estate Taxes; process billing adjustments in property management software. Complete additional excel schedules for water/sewer and trash usage as necessary.
• Prorate charges when needed and maintain all recurring charges in property management software, including annual CPI adjustments.
• Meet with Property Managers monthly to ensure a well-coordinated AR collection and certificates of insurance process.
• Generate other correspondence as required.
• Respond to requests for information from tenants or internal customers within 24 hours.
• Perform other job-related duties as assigned.

Job Qualifications:

• Bachelor's degree preferred, but equivalent professional experience will be considered
• Proficient in Microsoft Office, including word and excel
• Strong verbal and written communication skills
• Customer service background preferred
• Is detailed oriented, well organized and a self-starter

This job description is not intended to be all inclusive and is subject to change periodically.