Property Consultant

Alkhonji Group is a family business owned by the Alkhonji family with a wide range of operations spread out across Oman and in the International market.The group continuously strives and is focused on its growth where in it is looking into expanding and diversifying its current business strategies with the potential to provide businesses with a myriad of services by attracting, building and retaining its best talent. The group consist of Strategic Business Units coordinated to cover investments, real estate & services, trading & services.

Job Description for Property Consultant

Designation: Property Consultant

Role: Property Consultant

Reporting to: Property Manager

Career Group: Property Department

Job Type: Full Time

Location: Muscat

Job Role Summary:

1. The Property Consultant will work with the Property Manager to ensure compliances of the property department, policies and procedures including accurate and timely reporting, increasing customer satisfaction levels, meeting the targets and ensuring profitability in the department.

2. To be a client interface ensuring that the client needs are professionally met and the rental transactions are delivered successfully for all parties.

3. To lead negotiations to a positive financial income for the company, on properties for sale, taking responsibility for end to end service delivery.

4. To ensure all maintenance issues identified by tenants are dealt with efficiently by the maintenance team and common areas are maintained, keeping the Manager updated on any significant issues.

5. Actively promote and positively develop the Mumtalakat brand.

Key Responsibilities

Business Operations

1. Independently managing day to day operations of property leasing including visits at various properties with prospective clients, monitoring the contract process, tenancy agreements, maintenance and cleanliness of the properties, and carrying out smooth entries and exits for the tenants.

2. Take sales enquiries and organise site visits for prospective clients, ensuring complete satisfaction for them and follow up post the visit.

3. Collaborate with other Property Consultants as and when required.

4. Prepare adequate information and documentation for submission to Admin to ensure accurate, timely tenancy registration.

5. Ensure all relevant paperwork is completed for tenancy creation and cancellation.

6. Ensure timely updating of all transactions in the ERP system with accuracy to facilitate reports and MIS.

7. All financial and legal issues to be reported to the Property Manager, finance team and legal team to ensure there is no negative impact on the business.

8. Deliver high standards of service to the tenants with zero scope of complaints.

9. Ensure all complaints and concerns are attended to speedily and effectively.

10. Responsible for meeting the sales & leasing targets as set by the Property Manager.

11. Ensure targets are met in terms of occupancy and rental values.

12. Should conduct an audit on allocated properties on a quarterly basis and provide reports to the Property Manager.

13. Carry out any additional duties that may arise, or as directed by the Property Manager, that are in support of Mumtalakat Alkhonji and its various divisions.

14. Ensure that all company policies and procedures are complied with at all times.

Value Creation

1. Assist tenants with good service and maintain a positive experience for all clients.

2. Maintain a high level of customer care service with a focus on avoiding loss of existing customers.

3. Identify and act upon opportunities to improve product and services and internal systems and processes.

Strategic Contribution

1. Will be responsible for developing new business opportunities with existing and new clients.

2. Identify and act upon cross selling opportunities.

Necessary Knowledge, Skills and Abilities

1. Should have very good written and verbal communication in English.

2. Should be able to develop strong relationships with clients and tenants and members of cross functional teams.

3. Have knowledge of MS office and proficiency in operating an ERP system.

4. Should be able to multi task and prioritize work so that timelines are met at all times.

5. Should have an eye for detail in the assigned work and also possess general knowledge in the other areas of the relevant business.

6. Ability to cooperate and work well with other team members.

7. Demonstrate a professional image and provide excellent customer service at all times.

Competencies Required

1. Good communication skills

2. Interpersonal skills

3. Property knowledge in the Oman market preferred

4. Planning and organizational skills

5. Working with diversity (different nationalities & age groups)

6. Business development skills

7. Listening skills

8. Customer service experience

9. Problem solving skills

10. Sales and negotiation skills

11. Clean driving licence (mandatory)

Desired Candidate

1. Candidate should ideally have experience in the property market within Oman or Middle East region.

2. Should ideally have sales experience within Oman or Middle East region.

3. Should be able to work with people of all ages and nationalities.

4. Should be a self-motivated person, who can work with minimal supervision.

5. Should have ability to identify problems and take decisions best suited in the interest of client and the organization.

Experience Required

1. Minimum 2 Years’ Experience in customer service preferably in the Real Estate industry.

2. Minimum 2 years’ experience in sales preferably within real estate.

3. Property Management experience is preferred.

Language Fluency

English

Arabic preferred

Educational Background

1. Bachelor’s degree preferred not mandatory

Job Type: Full-time

Pay: From RO400.000 per month