Property Management Assistant - Full Time

Alpha Wolfe Property Group is a boutique real estate brokerage focused on quality property management for residential and commercial properties in Burbank, Glendale, and surrounding communities. We take pride in delivering personalized service, attention to detail, and proactive management that helps property owners maximize the value of their investments while providing residents and tenants with a positive rental experience.

We are seeking a highly motivated and self-starting individual to join our team as a Property Management Assistant. This position is an excellent opportunity for someone interested in pursuing a long-term career in property management with potential for growth and career advancement. As part of our team, you will be responsible for a variety of office-based tasks to support the effective management of properties, to ensure excellent customer service and smooth day-to-day operations.

Key Responsibilities:

System Management:

• Input and update service requests and work orders in property management systems.
• Track, manage, and follow up on outstanding work orders to ensure timely resolution.
• Maintain accurate written records of tenant and vendor communications.

Tenant and Vendor Coordination:

• Contact vendors for service scheduling and follow up for status updates.
• Communicate with tenants regarding work orders, maintenance updates and any other property-related matters.
• Monitor open work orders to confirm task completion.
• Assist with ensuring quality work completion and tenant satisfaction.

Customer Service:

• Provide courteous and professional customer service to tenants, vendors, and prospective clients.
• Resolve issues efficiently while maintaining a positive and helpful demeanor.

Administrative Support:

• Utilize Microsoft Office applications and property management software for daily tasks.
• Prepare, monitor and manage property-related documentation, as needed.
• Support the property management team with additional administrative duties.

Property Inspections:

• Perform visual on-site property inspections of vacant and occupied units.
• Create inspection reports, take photos, and generate work orders.
• Communicate with Property Owners, tenants and vendors regarding repair work.

Qualifications:

• 3-5 years or more of property management experience.
• Excellent telephone etiquette, verbal communication skills and customer service.
• Strong organizational skills with a keen attention to detail and ability to multitask.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn property management software.
• A Real Estate License preferred, but not required.

Work Environment/Hours:

• A dynamic, fast-paced, kind, collaborative and supportive team environment.
• This role is primarily based in our office located in Burbank, California, with on-site property inspections in Burbank and the surrounding area.
• Typical work hours are Monday through Friday, 8:00 AM to 5:00 PM, with potential for flexibility and remote work depending on business needs and prior approval.
• Our small team consists of highly efficient property managers that are managed by the owner, a real estate broker and agent with 20 years of experience in property management and sales.

What We Offer:

• Hands-on experience in the property management industry.
• Mentorship and training to develop skills for a rewarding career.
• Potential for career growth and development.

What We are Looking For:

· A confident self-starter with a genuine interest in property management and real estate.

· A client-oriented professional who thrives in a collaborative environment and is looking for a potential long-term position.

· A team player with initiative and a supportive attitude.

If you are passionate about property management, are eager to grow your career and become part of a highly-skilled team, we encourage you to apply!

Pay: $24.00 - $26.00 per hour

Work Location: In person