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Psychiatric Patient Care Assistant
We are seeking a dependable and detail-oriented Psychiatric Patient Care Assistant to support our behavioral health team. This is an entry-level role focused on coordinating patient care, supporting a Psychiatric Mental Health Nurse Practitioner (PMHNP), and assisting with day-to-day operations. This role is ideal for someone who is teachable, reliable, and interested in gaining experience in the behavioral health field (such as a student or early-career professional). The position will evolve over time and may also include general administrative support as needed. The ideal candidate is organized, communicates clearly, and can be counted on to show up consistently and follow through on responsibilities.
About Martino Health & Wellness
At Martino Health & Wellness, our mission is to empower communities through growth, healing, and strong relationships for lasting well-being.
Description
Key Responsibilities:
- Coordinate patient scheduling and manage appointments
- Process medication refill requests and route to the provider
- Handle prior authorizations with insurance companies
- Monitor and route patient portal messages
- Answer phone calls related to medications, scheduling, and general inquiries
- Communicate with pharmacies regarding prescriptions and refills
- Support the PMHNP with administrative and workflow tasks
- Maintain accurate and timely documentation in electronic systems
- Assist with general administrative duties as needed
Qualifications:
- Strong organizational and time management skills
- Clear, professional communication
- Ability to multitask and prioritize effectively
- High level of reliability and accountability
- Ability to work independently in a low-directive environment
- Consistent and dependable attendance is required
- Willingness to learn and adapt in a developing role
Preferred (but not required):
- Interest in healthcare, nursing, psychology, or behavioral health
- Experience in a medical office or administrative setting
- Familiarity with insurance processes or prior authorizations
- Experience using electronic medical record (EMR) systems
Work Environment & Expectations:
This is an on-site position with scheduled working hours. The role operates in a low-directive environment and requires someone who can stay organized, manage tasks independently, and follow through without constant oversight.
Reliability, accountability, and clear communication are essential to success in this role.
What We’re Looking For:
We are looking for someone who is dependable, teachable, and takes ownership of their responsibilities. The ideal candidate is someone who follows through, communicates clearly, and can be counted on to support both patients and the provider consistently.
Why Join Us:
- Opportunity to gain hands-on experience in behavioral health
- Supportive, team-oriented environment
- Exposure to clinical workflows and patient care coordination
- Role with growth potential as responsibilities expand
If you are organized, reliable, and interested in building experience in a behavioral health setting, we encourage you to apply.
Salary
$16 - $19 per hour
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