SUMMARY: The Server is responsible for greeting residents and guests of the AL and for performing full wait staff duties during meal times. The server works with a team to properly close the kitchen and dining room at the end of the day.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Perform wait staff duties during the meal times; greet guests, offer water and beverages, receive menu orders, communicate with the line cook, deliver orders and assist resident and guests with other dining needs as needed in a timely manner.
• Clear, clean and set dining room tables as needed in a manner consistent with proper procedures to avoid cross contamination.
• Make sure all condiments for daily special in house and to go are pre done prior to mealtime.
• Perform dishwashing and cleaning procedures as assigned and as needed.
• Follows safety regulations at all times and follows established infection control and Universal Precautions, policies and procedures.
• Maintain a pleasant dining environment for the residents, guests and staff.
• Assist in maintaining wait staff service area and other duties as assigned by the Dining Room Manager/ Chef/ Dining Services Director and Lead Server.
• Disposes of food and waste in accordance with established policies.
• Provides documentation of food and equipment temperatures as assigned.
• Properly labels and stores food items.
• Maintains acceptable standards of personal hygiene and complies with department dress code.
• Attends in-service training and education sessions as assigned.

DRV Hospitality Promises

• We greet residents, employees and guests warmly, by name and with a smile.
• We treat everyone with courteous respect.
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner.
• We hold ourselves and one another accountable.
• We embrace and value our differences.
• We make residents, employees and guests feel important.
• We ask “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance, at all times.
• We pay attention to details.

WORKING CONDITIONS

• Subject to exposure to infectious waste and disease (HBV and HIV).
• Will be exposed to heat in kitchen work areas and cold temperatures in food storage/freezer areas.
• Stands, bends, lifts, moves and walks throughout workday.
• May be required to lift, push, pull, and move equipment, supplies, etc, up to fifty pounds throughout the workday.
• Subject to different work paces throughout the day depending on the dining needs of the residents.
• May be required to work after regular work hours, or holidays or weekends.
• May be required to work on shifts other than the shift initially hired for.
• Exposed to slippery floors.
• Exposed to odors.
• Exposed to sharp blades and objects throughout the day.
• Exposed to various chemicals throughout the day.

ACKNOWLEDGEMENT

I have read my job description and specification. I understand the information contained in the job description and specification. I further understand that this job description and specifications is not intended and should not be construed as an exhaustive list of all responsibilities, skills, efforts or PHYSICAL REQUIREMENTS/WORKING CONDITIONS associated with my job. I may be required to perform additional tasks necessary to meet standards of care and service.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• No prior serving experience needed. On-the-job training provided. Prior foodservice experience preferred.
• Ability to understand and follow instructions in English and communicate effectively.
• Ability to interpret and explain the menu, refer or answer questions, coordinate the meals service process and understand requests.
• Ability to communicate with, understand, empathize with, work with and be tolerant of residents, families, visitors, peers, supervisors, and subordinates.
• Must be able to obtain a Food Handlers card, if 18 years of age or older must obtain an OLCC card.
• Must be able to communicate effectively with the elderly population and be sensitive to the individual needs of the residents at the IL.
• Must be able to perform duties in a timely manner consistent with the needs of the residents, dining room standards, and assigned task schedules.

Other Principle Duties Include: Dallas Retirement Village fully embraces a culture of hospitality. To that end, we include the following hospitality promises in all of our community job descriptions.